IT Support Apprentice - Advanced (Level 3)

Acora (Employer)

QA Apprenticeships (Training Provider)

Annual wage £13,500.00
37.5 hours per week TBC upon interview.
15 months (duration)
15 November 2021(start date)
Information communications technician (apprenticeship standard)
3 positions available
11 November 2021 (application closing date)
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Job Description

Purpose of the role:  As a member of Service Operations, you will learn to play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.


Main responsibilities: 

  • This position will teach you troubleshooting, problem-solving and technical skills using various diagnostic tools. 
  • You will have the opportunity to develop your skills in a fast-paced and well-structured Managed Services environment. 
  • You will use the skills learned during your apprenticeship to improve your all-round technical and support knowledge as part of your day-to-day role. 

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

Our apprentices will have: 

  • A natural passion for IT and STEM subjects
  • Good organisational and time management skills
  • Experience working independently and as part of a team
  • Work experience in a customer-facing role
  • Keenness to learn as part of the job 
  • Good communication skills, both written and verbal

Qualities Required

  • You know how to use Outlook, Word, and Excel
  • You’ve experienced working with Windows 10
  • You like to work with technology in your spare time 

Qualifications Required

Entry requirements: 

You need to have 5 GCSE’s: 

  • Maths and English (or equivalents) at grades D or above 
  • 3x GCSE’s grade A-C in any other subject 

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.  

Find out more here:

Training Provided

  • Level 3 Infrastructure Technician Apprenticeship Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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