IT Support Apprentice - Advanced (Level 3)

Xepay Ltd (Employer)

Remit (Training Provider)

Annual wage £7,826.00
35.0 hours per week Monday to Friday: 9:00am to 5:30pm
18 months (duration)
22 November 2021(start date)
Information communications technician (apprenticeship standard)
3 positions available
14 November 2021 (application closing date)
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Job Description

Do you have a genuine passion for technology? Enjoy solving technical issues? Remit Group is recruiting on behalf of our client XEPOS Ltd, based in Solihull, for 3 tech-savvy individuals to embark on our IT Support Apprenticeship.


IT Support Apprenticeship.
£7,826.00 p.a.
B90 2EL.

The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.

An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

Roles & Responsibilities:

  • Dealing with technical issues regarding our customers' hardware, software, and networking
  • Speaking to customers on the phone and providing a good level of customer service
  • Sending emails following up on customers' technical issues
  • Repairing a range of faulty hardware such as computers, touch screens, and receipt printers
  • Installing and upgrading operating systems and other software
  • Working with databases such as MySQL to identify errors and make repairs

Future Prospects

Exciting career opportunities at XEPOS given the candidates shows great competency and successfully completes the apprenticeship.

Reality Check

Can you commute to the location?

Skills Required

  • Good organisational skills
  • Good background knowledge and understanding of IT
  • Good verbal and non-verbal communication skills with the ability to provide a good level of customer service
  • Troubleshooting

Qualities Required

  • Enthusiastic and self-motivated individuals able to work independently
  • Passionate about gaining skills and experience in the IT sector
  • Proactive
  • Committed

Qualifications Required

GCSEs or equivalents in Maths and English.

Training Provided

There are 3 pathways within this Apprenticeship which include:

  • A Support Technician
  • A Network Technician
  • A Digital Communications Technician

As a result, you will achieve:

  • Level 3 Information Communications Technician
  • Functional Skills in Maths and English (if required)
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