IT Support Apprentice - Advanced (Level 3)

Livability (Employer)

Ldn Apprenticeships Ltd (Training Provider)

Annual wage £15,000.00
40.0 hours per week Mon-Fri. Hours TBC
16 months (duration)
14 November 2021(start date)
Information communications technician (apprenticeship standard)
11 November 2021 (application closing date)
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Job Description

Livability provides a wide range of care, education, vocation and rehabilitation services, putting the right components in place to support the people they work with that all add up to livable lives and to become more confident, independent and to grow community connections. They are now looking for an IT Support Apprentice to join their team!


Your main duties will include:

  • Being friendly, patient and helpful in all dealings with end-users technical requirements
  • Keeping the service desk tickets up-to-date
  • Respond to IT incidents, problems and requests resolving them in line with agreed levels of service and to the user’s satisfaction recording all information as required by local IT processes
  • Support users in using standard office systems and other software in use across Livability
  • Set up, maintain and remove user accounts, file sharing and mailboxes as required and in line with audit and security policies and procedures
  • Install software, download and apply updates and patches in line with agreed policy and procedures
  • Install and configure desktop hardware and build/configure/install in line with procedures
  • Configure and support mobile devices, including phones, smartphones and laptops.
  • Develop knowledge of specific aspects of Livability systems
  • Support continuous improvement of Livability services, systems and processes through improved quality management and documentation
  • To carry out additional duties and tasks that may be required within the range of the responsibilities of the post

The role you will be qualified for at the end of the Apprenticeship:

Provide 1st level support for all business systems. To provide fantastic customer service during all aspects of technical support for Livability. Provide support for related technical systems including printers, access control, mobile phones, audiovisual equipment etc.

Future Prospects

Level 4 Network Engineer

Skills Required

  • Ability to multitask and prioritise
  • Confident and articulate with the determination to get things right
  • Good communication skills, both verbal and written
  • Strong analytical and problem-solving skills

Qualities Required

  • A logical thinker who works well alone as well as in a team
  • Self-motivated and proactive
  • Curious and Challenging
  • A team player

Qualifications Required

You’ll need to pass a face to face screening interview with our Talent Team (don’t worry, we’re a friendly bunch) and sit initial assessments in Maths and English.

Training Provided

  • Information communications technician Level 3 apprenticeship standard 
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