IT Support Apprentice - Advanced (Level 3)

Smart Parking Limited (Employer)

Remit (Training Provider)

Annual wage £18,604.00
37.5 hours per week 8:30 - 5, Monday to Friday
18 months (duration)
11 October 2021(start date)
Information communications technician (apprenticeship standard)
3 October 2021 (application closing date)
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Job Description

Are you looking to advance your knowledge in the growing IT world? Want to earn a fantastic salary and gain a qualification? Remit Training is recruiting on behalf of Smart Parking Technology for a tech-savvy individual to embark on our Level 3 IT Support Apprenticeship. If you think that you have what it takes, apply today!


IT Support Apprenticeship
£18,604 p.a.
B37 7HE

Roles and Responsibilities:

  • To undertake a development programme leading to a National Vocational Qualification as part of an apprenticeship (or equivalent)
  • As directed, undertake a work programme in the IT Support department to develop practical skills and knowledge of technical support duties, including (but not limited to):
  • Deal with day-to-day staff IT problems; log issues and communicate with staff about progress
  • Assist the IT Manager in operating the IT resources of the business in the short and medium-term to ensure they are used efficiently and effectively
  • Assist the IT Manager in keeping an inventory of company IT and other resources
  • To actively participate in their own development plan which will be agreed upon with the Line Manager and the assessor from the training provider
  • To take part in meetings, supervision, training as requested by the Line Manager
  • Provide 1st Line Support to the SPL business

Future Prospects

A career in IT Support/1st Line Helpdesk

Reality Check

Can you commute to the location?

Skills Required

  • Enthusiasm for Microsoft Office programmes
  • Willingness to learn about Microsoft Core business applications and desktop machine operating systems
  • Basic computer and operating system knowledge
  • Client service
  • Communication skills (verbal and written)

Qualities Required

  • Good verbal communication skills and ability to interact with all people
  • Willingness and ability to respond positively to feedback and constructive criticism
  • Shows initiative and is self-motivated
  • Sense of humour and positive attitude
  • Interest in pursuing a career in IT
  • Excellent organisation skills
  • Ability to follow spoken and written instructions

Qualifications Required

GCSEs in Maths and English or equivalent

Training Provided

You will receive a Level 3 qualification in ICT Support over a 16-month period
Register interest