The primary role will be to:
- To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLA’s
- Providing hands-on technical assistance supporting Desktop PC’s, laptops, telephony equipment and printers including some basic network cabling and connectivity issues
- Presenting a professional image and deliver excellent customer service, often working under tight deadlines under minimal supervision
Regular duties will consist of (but not be limited to):
- Cabling & patching
- Setting up the physical desktop environment
- Installing windows using imaging software
- IT hardware fixes, swaps, replacements
- Daily physical checks of the IT equipment in use
- Assisting customers with hardware incidents and requests
- Ad Hoc project work
- Other reasonable duties as dictated by line management
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- Keen interest in technology and computing
- Communication skills
- Active listening and customer service skills
- Someone with an enthusiastic and professional attitude and a commitment to learning new skills
You need to have 5 GCSE’s:
- Maths and English (or equivalents) at grades D or above
- 3x GCSE’s grade A-C in any other subject
You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
- Level 3 Infrastructure Technician Apprenticeship Standard
- Functional Skills in maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.