IT Support Apprentice - Advanced (Level 3)

Frank Recruitment Group Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £16,000.00 to £18,000.00
37.5 hours per week TBC upon interview.
15 months (duration)
25 October 2021(start date)
Information communications technician (apprenticeship standard)
12 October 2021 (application closing date)
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Job Description

We are looking for an apprentice to support with the IT operations within our Newcastle office to support with the occasional support tickets and you will be working with professionals to support you through your apprenticeship and job role. [You will be working from home initially, then working from the office once restrictions are eased]


The primary role will be to:

  • To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLA’s

This includes:

  • Providing hands-on technical assistance supporting Desktop PC’s, laptops, telephony equipment and printers including some basic network cabling and connectivity issues
  • Presenting a professional image and deliver excellent customer service, often working under tight deadlines under minimal supervision

Regular duties will consist of (but not be limited to):

  • Cabling & patching
  • Setting up the physical desktop environment
  • Installing windows using imaging software
  • IT hardware fixes, swaps, replacements
  • Daily physical checks of the IT equipment in use
  • Assisting customers with hardware incidents and requests
  • Ad Hoc project work
  • Other reasonable duties as dictated by line management

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Keen interest in technology and computing
  • Communication skills
  • Active listening and customer service skills

Qualities Required

  • Someone with an enthusiastic and professional attitude and a commitment to learning new skills

Qualifications Required

Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Training Provided

  • Level 3 Infrastructure Technician Apprenticeship Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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