IT Support Apprentice - Advanced (Level 3)

Network Computing Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £12,000.00
37.5 hours per week Monday - Friday / 09:00 - 17:30.
15 months (duration)
30 August 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
23 August 2021 (application closing date)
Register interest

Job Description

First steps will be learning how to monitor the services we deliver to our customers and detect when there’s an issue that needs our attention – whether it be an application or the IT infrastructure. This is the ideal opportunity to get into the IT industry with no prior experience.


We’ll support you through the entire process and provide an extensive induction programme to help you adjust to the work/study balance.

This is initially a service desk role, however for the right candidate - there will be opportunities for development into other areas of the business upon successful completion of the apprenticeship. 

Main role:

Working as part of our IT Service Delivery team supporting the applications and IT infrastructure of our customers.

This involves:

  • Monitoring the health of IT environments (applications, servers, networks, etc.) and recognising when there are issues occurring
  • Using some of the best IT tools whilst investigating and diagnosing issues or incidents
  • Getting hands on with the IT infrastructure, applying the right fix after you’ve investigated an issue
  • Collaborating with members of other teams when more complex issues occur
  • Taking support calls / speaking to customers over the phone
  • Logging issues / making a record of the issue in our management system
  • Learning how to prioritise and escalate when complex and high priority issues occur
  • Assist the wider team with any projects, changes, and improvement initiatives

Over the course of your Apprenticeship you’ll develop your technical skills and learn how to solve more complex issues, taking on more responsibility.

Future Prospects

We would expect you to move into a permanent position and continue developing your career within IT (subject to performance through duration of apprenticeship).

Reality Check

  • Full training will be given
  • You’ll join an incredibly supportive team in a very successful organisation where there will career opportunities for the right candidate
  • Over 60% of our current team have started with us as an apprentice. / All we ask from you is that you’re willing to learn, are comfortable speaking with clients in a professional manner and have a passion for solving problems.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Skills Required

We are looking for applicants who are:

  • Intellectually Curious: You will love to learn and have a technical mindset. You will have an interest within IT / Technology / Operations / Client support.
  • Driven to deliver: To excel and take pride in your work. To meet deadlines and take care to ensure attention to detail.
  • Willing to contribute: You will get stuck in and contribute ideas. We work in a fast moving, dynamic environment where everyday is a school day. We know you’ll make mistakes (everyone does) but you will continually evolve.
  • Proud to collaborate and be yourself: You won’t be afraid to help others. We want to see the authentic you, and to support you in delivering with integrity.

Qualities Required

Accountable: To safeguard our future and to represent our brand. To do yourself and Network proud.

Qualifications Required

Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here.

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest