We have a track record of taking on apprentices in our IT team and we fully support your development with in-house training and 3rd party technologies we work with.
The primary role will be to:
- To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLA’s
- Providing hands-on technical assistance supporting Desktop PC’s, laptops, telephony equipment and printers including some basic network cabling and connectivity issues.
- Presenting a professional image and deliver excellent customer service, often working under tight deadlines under minimal supervision.
Regular duties will consist of (but not be limited to):
- Cabling & patching
- Setting up the physical desktop environment
- Installing windows using imaging software
- IT hardware fixes, swaps, replacements
- Daily physical checks of the IT equipment in use
- Assisting customers with hardware incidents and requests
- Ad Hoc project work
- Other reasonable duties as dictated by line management
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- Communication skills
- Active listening and customer service skills
- Someone with an enthusiastic and professional attitude and a commitment to learning new skills
- Keen interest in technology and computing
3 x GCSE (or equivalent) at grades A-C / 9-4 in any subject, plus GCSE English and maths (or equivalents) at grade C / 5 or above.
- Level 3 Infrastructure Technician Standard
- Functional Skills in maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.