IT Support Apprentice - Advanced (Level 3)

The North School (Employer)

Remit (Training Provider)

Weekly wage £161.25
37.5 hours per week Monday to Friday; 8:30am till 5:00pm
18 months (duration)
2 July 2021(start date)
IT Solution Technician (apprenticeship standard)
28 June 2021 (application closing date)
Register interest

Job Description

This is an excellent opportunity to develop your skills and experience by completing an apprenticeship at The North School. Apprenticeships give you the opportunity to develop new work-place skill and Remit Training are recruiting on the behalf of them as they are thrilled to be looking for an IT Support Apprentice to join their team in Kent!


As an apprentice, you will need to fully commit to the 20% off-the-job training requirements of the post alongside your normal day-to-day job. The Apprentice will complete a course or study and/or all learning and development requirements of the role. 

The Apprentice will also have the opportunity to participate in a supportive environment to develop the behaviours, knowledge and professional skills required of the role and the team.  They will commit to any professional development plan, set out at the beginning of the apprenticeship. 

The Apprentice is expected to take ownership of the tasks and projects set out by their line manager. Apprentices must have an understanding of the importance of managing both professional and learning responsibilities. 

As part of the role post holder will be required to:

  • Be responsible for the installation and maintenance of computer hardware and software
  • Maintain a comprehensive database of all support requests and allocate jobs to appropriate staff
  • Check dedicated ICT areas are ready for use and that they are in good working order as and when required 
  • Check hardware regularly, repairing simple faults or reporting more complicated faults to a specialist technician/audio-visual service/contractor as appropriate
  • Support teaching staff/students in technical aspects of ICT
  • Support adherence to ICT policies, including those relating to safeguarding and internet usage, Data Protection and Information Management (including data transfer) and report any concerns
  • Resolve hardware/software technical issues
  • Provide basic ICT training to new staff
  • Participate in training and other learning activities as required and attend relevant meetings to ensure own continuing professional development
  • Be aware of and comply with policies and procedures relating to child protection, equal opportunities, health, safety, security, confidentiality, reporting any concerns to the appropriate person, to maintain a safe and secure learning environment for students

Individuals in this role may also undertake some or all of the following: 

  • Carry out desk-top publishing procedures 
  • Provide bespoke ICT training for staff and students 
  • Check and maintain stocks of ICT equipment 
  • Help/learn about photocopiers 

The post holder must be flexible to ensure the operational needs of the school are met. This includes the undertaking of duties of a similar nature and responsibility as and when required commensurate with your grade, as requested by your line manager.

The North School is committed to safeguarding and promoting the welfare of children and expects all staff to share in this commitment. This post will require an enhanced disclosure from the Disclosure and Barring Service.

Future Prospects

As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications as well as English & maths Functional Skills Level 2.

Our client also aim to offer the apprentice a permanent role at the end of the training (subject to successfully completing course, contract and objectives).

Reality Check

In accordance with Government guidelines, you will need to be aged 16+ (at the point of starting the scheme) to qualify for this position.

Skills Required

  • Good IT skills with a knowledge of a range of different computer packages
  • Well organised with the ability to work to tight timescales and demonstrate attention to detail
  • Good communication and interpersonal skills to effectively deal with a wide range of customers, contractors and other members of staff
  • Ability to work individually and as an effective team member
  • Ability to keep information confidential
  • Ability to take on individual project work and demonstrate initiative
  • Willingness to take part in relevant training
  • Ability to communicate and to present information clearly and concisely both verbal and written, with good attention to detail

Qualities Required

  • Approachable
  • Personal commitment to quality and excellence
  • Adaptable
  • A positive attitude towards teamwork 
  • Excellent timekeeping skills, able to attend work and college at required times
  • Ability and willingness to follow instruction and learn new tasks

Qualifications Required

 Desired qualifications include GCSE Grade C/4 or above in maths and English (or equivalent qualification).

Training Provided

IT Technical Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile) as well as applications and supporting components such as databases.

Register interest


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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.