Cerulean Solutions Ltd

IT Support Apprentice - Advanced (Level 3)

Cerulean Solutions Ltd (Employer)

Solveway Limited (Training Provider)

Annual wage £12,000.00
35.0 hours per week Monday to Friday 09:15am 5:15pm.
15 months (duration)
30 June 2021(start date)
Information Communications Technician (apprenticeship standard)
2 positions available
28 June 2021 (application closing date)
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Job Description

Looking for a career in the IT industry? We are looking for new talent within our friendly organisation to help deliver outstanding services to our customers. We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT.


Supporting the Technical Team, you will be providing general assistance to the team including 1st Line support on a remote basis with occasional onsite support, workshop repairs and building and setting up PCs and laptops, deliveries, documentation,

You will be exposed to a range of technologies including networking, wireless, desktop devices and a range of software platforms, alongside the structured training program in conjunction with Apprenticeship Training.

  • Respond to Helpdesk requests remotely
  • Help desk calls – taking help desk calls; logging and tracking calls
  • Hardware and software repairs in a workshop facility
  • Installation of hardware and software
  • Carry out network documentation and reporting
  • Assisting with sourcing spare parts and replacement equipment
  • Assisting Technical team with maintenance tasks and installs

Future Prospects

  • Apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually

Skills Required

  • Clear and concise telephone manner
  • Reliable and able to work both with and without guidance
  • Able to explain issues and resolutions to customers with varying technical skills
  • Ability to work within a team - ensuring knowledge is shared
  • Knowledge of networking, wired and wireless
  • General IT hardware and software skills
  • A basic understanding of cloud technology

Qualities Required

  • Flexible and willing to learn new skills
  • Motivated
  • Reliable
  • Enthusiastic

Qualifications Required

  • GCSE English and Maths A*-C/4-9 or level 2 equivalents.

Training Provided

  • Information Communications Apprenticeship
  • CompTIA A+
  • Microsoft Azure
  • Microsoft Windows 10
Register interest