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Uptime Solutions Ltd

IT Support Apprentice - 18813

Employer:

Uptime Solutions Ltd

Training Provider:

QA LIMITED

Annual wage £12,000.00
37.5 hours per week Monday to Friday. Shift patterns - 8:00am-4:30pm, 9:00am-5:30pm, 9:30am-6:00pm.
duration: 15 months
start: 14 October 2019
Crawley
Advanced(level 3)
Infrastructure technician (apprenticeship standard)
5 October 2019 (application closing date)
Uptime is looking to add more talent to the team. As a rapidly growing business, we are constantly recruiting, but we only want the best.

Responsibilities

Main role and responsibilities: 

  • Respond to requests for technical assistance in person, via phone and electronically
  • Diagnose and resolve technical hardware and software issues 
  • Research questions using available information resources 
  • Advise user on appropriate action 
  • Follow standard help desk procedures 
  • Log all help desk interactions 
  • Administer help desk software 
  • Redirect problems to correct resource 
  • Identify and escalate situations requiring urgent attention 

Future Prospects

Benefits: 

  • A culture of growth and trust
  • An opportunity to test and grow your skills
  • Competitive salaries
  • Career progression opportunities 

Reality Check

Important Information: 
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.  

Skills Required

  • A team player 
  • Willing to learn 
  • Driven and confident 

Qualities Required

  • Someone with good telephone manners

Qualifications Required

  • 3 x GCSE (or equivalent) at grades A-C/7-4 in any subject, plus GCSE English and maths (or equivalents) at grade C/4 or above

Training Provided

  • Level 3 Infrastructure technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apply now

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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.