IT Support Apprentice - 18813

Uptime is looking to add more talent to the team. As a rapidly growing business, we are constantly recruiting, but we only want the best.

Responsibilities

Main role and responsibilities: 

• Respond to requests for technical assistance in person, via phone and electronically
• Diagnose and resolve technical hardware and software issues 
• Research questions using available information resources 
• Advise user on appropriate action 
• Follow standard help desk procedures 
• Log all help desk interactions 
• Administer help desk software 
• Redirect problems to correct resource 
• Identify and escalate situations requiring urgent attention 

Future Prospects

Benefits: 

• A culture of growth and trust
• An opportunity to test and grow your skills
• Competitive salaries
• Career progression opportunities 

Reality Check

Important Information: 
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.  

Skills Required

• A team player 
• Willing to learn 
• Driven and confident 

Qualities Required

• Someone with good telephone manners

Qualifications Required

• 3 x GCSE (or equivalent) at grades A-C/7-4 in any subject, plus GCSE English and maths (or equivalents) at grade C/4 or above

Training Provided

• Level 3 Infrastructure technician Standard
• Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.