Uptime Solutions Ltd

IT Support Apprentice - 18813


Uptime Solutions Ltd

Training Provider:


Annual wage £12,000.00
37.5 hours per week Monday to Friday. Shift patterns - 8:00am-4:30pm, 9:00am-5:30pm, 9:30am-6:00pm.
duration: 15 months
start: 14 October 2019
Advanced(level 3)
Infrastructure technician (apprenticeship standard)
5 October 2019 (application closing date)
Uptime is looking to add more talent to the team. As a rapidly growing business, we are constantly recruiting, but we only want the best.


Main role and responsibilities: 

  • Respond to requests for technical assistance in person, via phone and electronically
  • Diagnose and resolve technical hardware and software issues 
  • Research questions using available information resources 
  • Advise user on appropriate action 
  • Follow standard help desk procedures 
  • Log all help desk interactions 
  • Administer help desk software 
  • Redirect problems to correct resource 
  • Identify and escalate situations requiring urgent attention 

Future Prospects


  • A culture of growth and trust
  • An opportunity to test and grow your skills
  • Competitive salaries
  • Career progression opportunities 

Reality Check

Important Information: 
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.  

Skills Required

  • A team player 
  • Willing to learn 
  • Driven and confident 

Qualities Required

  • Someone with good telephone manners

Qualifications Required

  • 3 x GCSE (or equivalent) at grades A-C/7-4 in any subject, plus GCSE English and maths (or equivalents) at grade C/4 or above

Training Provided

  • Level 3 Infrastructure technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.