IT Support Apprentice - Advanced (Level 3)

Computer Strategies (Employer)

QA Apprenticeships (Training Provider)

Annual wage £14,000.00
37.5 hours per week TBC upon interview.
15 months (duration)
14 June 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
2 June 2021 (application closing date)
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Job Description

We are seeking a driven individual to fill a pivotal role within our team. You'll work closely with a great team of fun but focused like-minded IT colleagues, as well as get to grow your skills and experiment with all the new tools, techniques and technologies on a wide variety of projects. You'll be at the forefront of our technical support lines.


If you're passionate about delivering the best customer service and enjoy the challenges of working in a dynamic IT role, then you could be just who we're looking for.

Main role / Responsibilities: [will include but not be limited to]:

  • Provide 1st line support to technical customer queries via phone, email and face-to-face contact
  • Monitor, investigate, and resolve issues where possible
  • Prioritise and allocate incidents and tasks subject to client SLA's
  • Ensure all incidents are recorded in the appropriate management systems
  • Provide clear updates on progress to both the business and our clients
  • Assist internal users with desktop support
  • Create and enhance support documentation where necessary
  • Work with the infrastructure and development teams to make systems improvements and deploy applications and services
  • Automate the operation of everyday tasks and requests
  • Work with other areas of the business to support client requirements
  • Help build the team to support the business further
  • Investigate new ways of working and suggest ideas for growing the company and improving customer service

Future Prospects

You will gain a full-time position if the apprenticeship is completed successfully. 

Reality Check

We are always looking for the right person to join our fast-growing team of knowledgeable, friendly and forward-thinking individuals, and there are plenty of reasons why you should consider joining us:

  • Excellent job security - we've been growing and have maintained a consistent financial growth year-on-year
  • Room to grow - all voices are heard, and anyone can expand beyond their job role.
  • Good location - ample parking to our office
  • Latest technology - take the opportunity to stay at the forefront of the IT industry and experiment with new technologies
  • Regular lunch is brought in for the team to enjoy
  • Regular social events organised.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

  • Highly organised and focused
  • A technical understanding of PC's and common operations
  • Knowledge of Windows 7, 8 and 10 Operating Systems
  • Determination to provide fast, high-quality support services
  • Committed attitude towards a first-class customer service
  • Clear written and verbal communication skills

Qualities Required

  • Hold an interest in Computing and changes in the IT industry

Qualifications Required

•    5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths) 

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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