IT Support Apprentice - Advanced (Level 3)

Computer Strategies (Employer)

QA Apprenticeships (Training Provider)

Annual wage £14,000.00
37.5 hours per week TBC upon interview.
15 months (duration)
14 June 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
2 June 2021 (application closing date)
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Job Description

We are seeking a driven individual to fill a pivotal role within our team. You'll work closely with a great team of fun but focused like-minded IT colleagues, as well as get to grow your skills and experiment with all the new tools, techniques and technologies on a wide variety of projects. You'll be at the forefront of our technical support lines.

Responsibilities

If you're passionate about delivering the best customer service and enjoy the challenges of working in a dynamic IT role, then you could be just who we're looking for.

Main role / Responsibilities: [will include but not be limited to]:

  • Provide 1st line support to technical customer queries via phone, email and face-to-face contact
  • Monitor, investigate, and resolve issues where possible
  • Prioritise and allocate incidents and tasks subject to client SLA's
  • Ensure all incidents are recorded in the appropriate management systems
  • Provide clear updates on progress to both the business and our clients
  • Assist internal users with desktop support
  • Create and enhance support documentation where necessary
  • Work with the infrastructure and development teams to make systems improvements and deploy applications and services
  • Automate the operation of everyday tasks and requests
  • Work with other areas of the business to support client requirements
  • Help build the team to support the business further
  • Investigate new ways of working and suggest ideas for growing the company and improving customer service

Future Prospects

You will gain a full-time position if the apprenticeship is completed successfully. 

Reality Check

We are always looking for the right person to join our fast-growing team of knowledgeable, friendly and forward-thinking individuals, and there are plenty of reasons why you should consider joining us:
Benefits: 

  • Excellent job security - we've been growing and have maintained a consistent financial growth year-on-year
  • Room to grow - all voices are heard, and anyone can expand beyond their job role.
  • Good location - ample parking to our office
  • Latest technology - take the opportunity to stay at the forefront of the IT industry and experiment with new technologies
  • Regular lunch is brought in for the team to enjoy
  • Regular social events organised.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Highly organised and focused
  • A technical understanding of PC's and common operations
  • Knowledge of Windows 7, 8 and 10 Operating Systems
  • Determination to provide fast, high-quality support services
  • Committed attitude towards a first-class customer service
  • Clear written and verbal communication skills
     

Qualities Required

  • Hold an interest in Computing and changes in the IT industry

Qualifications Required

•    5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths) 

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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