IT Support Apprentice - 18615



Training Provider:


Annual wage £12,000.00 to £14,000.00
37.5 hours per week Monday - Friday: 9:00am – 5:30pm.
duration: 15 months
start: 9 September 2019
Advanced(level 3)
Infrastructure technician (apprenticeship standard)
5 September 2019 (application closing date)
Your role will involve being a customer facing representative at the store. You will be providing face to face IT/Technical support as well as back office, first and second line support. You will have the opportunity to gain valuable skills, knowledge and experience whilst completing an Infrastructure Technician Level 3 apprenticeship.


Main responsibilities will include but not be limited to:

  • User support (Provide support both remotely and in person)
  • Handling of the daily IT related operations of the client
  • Provide Level 1 technical support for all clients remotely or onsite
  • Managing purchasing of equipment
  • Purchase orders and assigning invoices to the budget
  • Gathering of information, analysing symptoms and figuring out how to resolve all IT related issues that employees may face during their day to day operations
  • The successful candidate will also be given the opportunity to assist in the configuration and operation of the company’s IT Infrastructure (this will include configuration and support of Local Area)
  • Install, support and maintain computer hardware and software infrastructure
  • Ensure all computer systems are functioning properly including file servers, database servers, POS terminals, CCTV, internet connection, PA System, WAN and VPN connection
  • Liaise and negotiate with vendors or suppliers on quotation for setup, implementation, repair and maintenance of IT hardware & software
  • To take ownership of Project work streams assigned by Directors
  • Maintain proper administration records of IT equipment inventory, application software inventory, software licenses, IT equipment movement, networking & other IT related information
  • Provide training, guidance and support to end users

You will be working with: 

  • Microsoft Office 2010/2013 (Outlook troubleshooting)
  • Exchange 2013
  • TCP/IP and DNS
  • CVS and essential datamine – MySQL, phpMyAdmin, MSSQL
  • Cloud Technologies (Azure, AWS, Office 365)
  • Android and IOS 

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their Apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Company Benefits:

  • Competitive salary 
  • On the job training 
  • Ability to tap into the experience of seasoned IT professionals 
  • Free coffee 
  • Free weekly fruit in the office 
  • Take your pick of online training courses on the company academy account 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

  • Familiar with Windows operation systems and Microsoft Office applications
  • Strong problem solving and communication skills
  • Good command of spoken and written English to understand user issues and provide workarounds
  • Ability to multi-task and work under dynamic conditions and constraints with minimal supervision
  • 2 months experience in an IT environment (or equivalent)

Qualities Required

  • Be able to work in a fast-paced dynamic environment 
  • Have a good understanding of IT as a whole (areas including, hardware, software, mobile apps and networking) 

Qualifications Required

A-Level/B-tech (or equivalent) in an IT based subject. 

Training Provided

  • Level 3 Infrastructure Technician apprenticeship standard
  • Functional Skills if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.