INFORMATION ASSET MANAGEMENT SOLUTIONS LTD

IT Support Apprentice - 18615

Employer:

INFORMATION ASSET MANAGEMENT SOLUTIONS LTD

Training Provider:

QA LIMITED

Annual wage £12,000.00 to £14,000.00
37.5 hours per week Monday - Friday: 9:00am – 5:30pm.
duration: 15 months
start: 9 September 2019
Dartford
Advanced(level 3)
Infrastructure technician (apprenticeship standard)
5 September 2019 (application closing date)
Your role will involve being a customer facing representative at the store. You will be providing face to face IT/Technical support as well as back office, first and second line support. You will have the opportunity to gain valuable skills, knowledge and experience whilst completing an Infrastructure Technician Level 3 apprenticeship.

Responsibilities

Main responsibilities will include but not be limited to:

  • User support (Provide support both remotely and in person)
  • Handling of the daily IT related operations of the client
  • Provide Level 1 technical support for all clients remotely or onsite
  • Managing purchasing of equipment
  • Purchase orders and assigning invoices to the budget
  • Gathering of information, analysing symptoms and figuring out how to resolve all IT related issues that employees may face during their day to day operations
  • The successful candidate will also be given the opportunity to assist in the configuration and operation of the company’s IT Infrastructure (this will include configuration and support of Local Area)
  • Install, support and maintain computer hardware and software infrastructure
  • Ensure all computer systems are functioning properly including file servers, database servers, POS terminals, CCTV, internet connection, PA System, WAN and VPN connection
  • Liaise and negotiate with vendors or suppliers on quotation for setup, implementation, repair and maintenance of IT hardware & software
  • To take ownership of Project work streams assigned by Directors
  • Maintain proper administration records of IT equipment inventory, application software inventory, software licenses, IT equipment movement, networking & other IT related information
  • Provide training, guidance and support to end users

You will be working with: 

  • Microsoft Office 2010/2013 (Outlook troubleshooting)
  • Exchange 2013
  • TCP/IP and DNS
  • CVS and essential datamine – MySQL, phpMyAdmin, MSSQL
  • Cloud Technologies (Azure, AWS, Office 365)
  • Android and IOS 

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their Apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Company Benefits:

  • Competitive salary 
  • On the job training 
  • Ability to tap into the experience of seasoned IT professionals 
  • Free coffee 
  • Free weekly fruit in the office 
  • Take your pick of online training courses on the company academy account 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Familiar with Windows operation systems and Microsoft Office applications
  • Strong problem solving and communication skills
  • Good command of spoken and written English to understand user issues and provide workarounds
  • Ability to multi-task and work under dynamic conditions and constraints with minimal supervision
  • 2 months experience in an IT environment (or equivalent)

Qualities Required

  • Be able to work in a fast-paced dynamic environment 
  • Have a good understanding of IT as a whole (areas including, hardware, software, mobile apps and networking) 

Qualifications Required

A-Level/B-tech (or equivalent) in an IT based subject. 

Training Provided

  • Level 3 Infrastructure Technician apprenticeship standard
  • Functional Skills if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apply now

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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.