Main Duties and Responsibilities:
- Troubleshooting system and network problems, diagnosing and solving hardware and software faults.
- Provision of support, including procedural documentation and relevant reports.
- Supporting the roll-out of new applications.
- Installing and configuring computer hardware operating systems and applications.
- Talking users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Setting up new users’ accounts and profiles and deal with password issues.
- Responding and operating within service level agreements and code of conduct to all queries and support requests.
- Working continuously on a task until completion, maintaining good communication with team members throughout.
- Completing routine room checks and asset audits as part of a proactive approach to support.
- Prioritising workload accordingly with the IT team to efficiently maintain high levels of service provision.
- To undertake assignments and other activities pertaining to the successful completion of the IT Support Apprenticeship Programme.
- To follow a personal development plan and complete learning exercises.
- To undertake staff development where appropriate.
- To take part in the College’s Appraisal Process.
- To support the aims and objectives of the College.
- To attend meetings as appropriate.
Important information / requirements:
- To wear standard business attire.
- To undertake any other duties the Principal or designated alternate may reasonably direct from time to time within the context of the Loreto College contract.
- This Job Description is subject to periodic review and amendment.
- The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
- Ability to use own initiative as well as working effectively as part of a team
- Excellent attention to detail and self-organisation
- Willingness to learn and share
- Excellent time management skills with the ability to prioritise own workload
- Excellent communication skills both written and verbal
- Basic troubleshooting skills
- 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and maths)
- Level 3 Infrastructure Technician Standard
- Functional Skills in maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.