IT Support Apprentice - Advanced (Level 3)

Loreto College (Employer)

QA Apprenticeships (Training Provider)

Annual wage £11,000.00
37.0 hours per week Monday - Thursday, 8:30am - 5pm and Friday 8:30am - 4:30pm (1-hour lunch).
15 months (duration)
7 June 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
28 May 2021 (application closing date)
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Job Description

To work as part of a team to assist staff and students in using all forms of IT equipment in the College. Assist in the running and development of the College IT infrastructure.


Main Duties and Responsibilities:

  • Troubleshooting system and network problems, diagnosing and solving hardware and software faults.
  • Provision of support, including procedural documentation and relevant reports.
  • Supporting the roll-out of new applications.
  • Installing and configuring computer hardware operating systems and applications.
  • Talking users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Setting up new users’ accounts and profiles and deal with password issues.
  • Responding and operating within service level agreements and code of conduct to all queries and support requests.
  • Working continuously on a task until completion, maintaining good communication with team members throughout.
  • Completing routine room checks and asset audits as part of a proactive approach to support.
  • Prioritising workload accordingly with the IT team to efficiently maintain high levels of service provision.

Staff Development: 

  • To undertake assignments and other activities pertaining to the successful completion of the IT Support Apprenticeship Programme.
  • To follow a personal development plan and complete learning exercises.
  • To undertake staff development where appropriate.
  • To take part in the College’s Appraisal Process.


  • To support the aims and objectives of the College.
  • To attend meetings as appropriate.

Important information / requirements:

  • To wear standard business attire.
  • To undertake any other duties the Principal or designated alternate may reasonably direct from time to time within the context of the Loreto College contract.
  • This Job Description is subject to periodic review and amendment.
  • The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

  • Ability to use own initiative as well as working effectively as part of a team
  • Excellent attention to detail and self-organisation
  • Willingness to learn and share

Qualities Required

  • Excellent time management skills with the ability to prioritise own workload
  • Excellent communication skills both written and verbal
  • Basic troubleshooting skills

Qualifications Required

  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and maths) 

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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