IT Support Apprentice - Advanced (Level 3)

Account Technologies Holdings Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £13,000.00
37.5 hours per week Monday - Friday, 9am - 5:30pm.
15 months (duration)
31 May 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
27 May 2021 (application closing date)
Register interest

Job Description

We are currently seeking an ambitious individual for an IT Support Apprentice position with our company based in the High Wycombe area.

Responsibilities

Main role / duties: 

  • Effectively triaging and logging inbound requests
  • Answering the phone
  • Completing first contact fixes 
  • Supporting the technical engineers’ complete request and incident tickets 
  • Equipment setup and maintenance 
  • Effective ticket management on the Service Desk platform 
  • Effective handling and logging of IT Assets
  • Performing regular audit checks 
  • Keep documents up to date
  • Following policies and procedures in accordance with guidelines and workflows
  • Provide effective communication to end users 

Future Prospects

Benefits: 

  • A full time position 
  • Bonus scheme surrounding lessons and exams
  • Parking 
  • Onsite café 
  • Health Shield programme 
  • Free fruit Monday, Wednesday and Friday 
  • Free tea and coffee, milk 5 days a week… 
  • Staff room with PS4 and pool table 

Reality Check

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Good customer service skills 
  • A well-spoken telephone manner 
  • A proactive attitude to learning and developing own skills and knowledge 
  • Able to work as part of a team

Qualities Required

  • Excited to begin an IT career 

Qualifications Required

5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and maths)

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest

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