IT Support Apprentice - Advanced (Level 3)

Account Technologies Holdings Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £13,000.00
37.5 hours per week Monday - Friday, 9am - 5:30pm.
15 months (duration)
31 May 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
27 May 2021 (application closing date)
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Job Description

We are currently seeking an ambitious individual for an IT Support Apprentice position with our company based in the High Wycombe area.


Main role / duties: 

  • Effectively triaging and logging inbound requests
  • Answering the phone
  • Completing first contact fixes 
  • Supporting the technical engineers’ complete request and incident tickets 
  • Equipment setup and maintenance 
  • Effective ticket management on the Service Desk platform 
  • Effective handling and logging of IT Assets
  • Performing regular audit checks 
  • Keep documents up to date
  • Following policies and procedures in accordance with guidelines and workflows
  • Provide effective communication to end users 

Future Prospects


  • A full time position 
  • Bonus scheme surrounding lessons and exams
  • Parking 
  • Onsite café 
  • Health Shield programme 
  • Free fruit Monday, Wednesday and Friday 
  • Free tea and coffee, milk 5 days a week… 
  • Staff room with PS4 and pool table 

Reality Check

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Good customer service skills 
  • A well-spoken telephone manner 
  • A proactive attitude to learning and developing own skills and knowledge 
  • Able to work as part of a team

Qualities Required

  • Excited to begin an IT career 

Qualifications Required

5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and maths)

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest