IT Support Apprentice - Advanced (Level 3)

Trutex Plc (Employer)

Baltic Training (Training Provider)

Annual wage £17,000.00
37.5 hours per week Monday - Friday, 09:00 - 17:00
15 months (duration)
17 March 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
16 March 2021 (application closing date)
Register interest

Job Description

As one of the UK’s oldest and best-loved school uniform brands, Trutex supply uniform and sportswear to thousands of schools throughout the UK and across the world. Their heritage for excellence continues. Due to continued growth, they are expanding their IT team.


Roles and Responsibilities:

  • Provide typical IT support
  • Running reports in Excel to shown delivery information such as open order and stock availability
  • Using Spicework ticketing systems to priorities and resolve IT issues raised
  • Providing face to face support as well as email and telephone remote support
  • Using remote software such as TeamViewer and Anydesk
  • Configure and set up hardware devices such as laptops, mobile phones, handheld terminals and printers

Future Prospects

  • There are career progression opportunities available upon completion of the program with the possibility of progression onto one of our Level 4 programs

Skills Required

  • Knowledge of Microsoft Excel
  • Understanding of internal PC components
  • Knowledge of printers would be beneficial
  • Good customer service and confident communicator
  • Good communication skills both written and verbal

Qualities Required

  • Strong interest in technology
  • Passion for IT / IT hobbyist
  • Mature personality and eager to learn

Qualifications Required

  • GCSE Grade 4/C or equivalent in maths is required for this role

Training Provided

Infrastructure Technician Level 3 Apprenticeship Standard

  • Full training and support will be provided throughout your apprenticeship by TruTex and Baltic Apprenticeships
Register interest