As industry leaders in the technology field, Microsoft partner GB3 are expanding their supportive team through the addition of an IT Support Apprentice. You will work as a valued member of the GB3 team where in addition to your holiday entitlement you also get an additional day off to celebrate your birthday. Could you see yourself working here?
Responsibilities
Duties to include:
- Provide 1st line support
- Logging helpdesk issues and escalating when necessary
- Remote access troubleshooting
- Configuring systems and updating software
- Make sure that the company CRM system is updated
Future Prospects
- There are career progression opportunities available upon completion of the programme
- You, along with your employer, may progress to a Level 4 programme, and take your training even further
Reality Check
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
Skills Required
- Good communication skills both verbal and written
- A methodical and logical troubleshooting mindset
- Good telephone manner and admin skills
Qualities Required
- Ability and desire to learn more about the IT industry.
- Passion for IT
- Willingness to learn
- Team player
Qualifications Required
- A minimum of Grade 4/C in maths, or equivalent, is required for this role
Training Provided
Infrastructure Technician Level 3 Apprenticeship Standard:
- Functional Skills if required
- Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and GB3
