IT Support Apprentice - Advanced (Level 3)

Roundworks It Ltd (Employer)

Baltic Training (Training Provider)

Annual wage £10,400.00
40.0 hours per week Monday - Friday, 9.00am - 6.00pm with 1 hour lunch
15 months (duration)
16 December 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
15 December 2020 (application closing date)
Register interest

Job Description

Are you an IT Enthusiast wanting to start your career? Then this could be the role for you. Baltic Apprenticeships are delighted to be working with RoundWorks IT. A modern yet valued IT Service Provider based in the heart of the East Midlands.


Duties will include:

  • Providing 1st Line Technical Support to our clients who are in varying sectors
  • Using a ticketing system and ensuring tickets are kept up to date, clients are kept up to date and the necessary details are documented
  • Escalating to 2nd Line/3rd Line Support as required
  • Documenting processes and technical information as required
  • Monitoring and actioning alerts from companies internal systems
  • Pre-configuring IT Hardware

Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and RoundWorks IT. 

Future Prospects

  • There are career progression opportunities available upon completion of the program. You, along with your employer, may decide to progress into a full-time position with the business or progress onto a Level 4 Apprenticeship

Skills Required

  • Excellent communication and customer service skills
  • Some hands-on experience from education or spare time would be beneficial

Qualities Required

  • Passion for IT
  • Willing to go the extra mile to deliver outstanding customer service

Qualifications Required

  • Grade 4/C GCSE or equivalent in mathematics is required

Training Provided

Infrastructure Technician Level 3 Apprenticeship Standard:

  • Baltic Apprenticeships were the first training provider to offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need
  • If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. In the meantime, if you want to get a head start on the other applicants, expand your knowledge with the links provided
  • Baltic Apprenticeships - Information, advice and guidance
Register interest