IT Support Apprentice - Advanced (Level 3)

Dental It Ltd (Employer)

Baltic Training (Training Provider)

Annual wage £11,440.00
40.0 hours per week Monday - Friday, 8.00am - 5.00pm or 9.00am - 6.00pm
15 months (duration)
16 November 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
13 November 2020 (application closing date)
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Job Description

Based in Sheffield, you will be providing a variety of 1st line support, hardware and software installations as well as ongoing customer support. Working in a team of 6 as an IT Support Apprentice, you will learn all aspects of IT needed.

Responsibilities

Roles and Responsibilities:

  • Providing 1st line support to customers through ticketing systems and the telephone
  • Dealing with hardware and software installations
  • Diagnosing and resolving issues
  • Supporting customers with ongoing issues
  • Escalating issues when required to senior technicians

Future Prospects

  • Full support and guidance will be provided by both the employer and training provider throughout the apprenticeship

Reality Check

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Passionate about IT and technology
  • Proactive and eager to learn

Qualities Required

  • Good problem solving skills
  • Good communication skills

Qualifications Required

  • A minimum of Grade 4/C in maths or equivalent is required for this role

Training Provided

  • Infrastructure Technician Level 3 Qualification
  • https://www.balticapprenticeships.com/apprentices/infrastructure-apprenticeships/infrastructure-technician
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