IT Support Apprentice - Advanced (Level 3)

Jz Flowers International Limited (Employer)

Baltic Training (Training Provider)

Annual wage £12,000.00
40.0 hours per week Monday - Friday 8.30am - 5.00pm
12 months (duration)
19 October 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
15 October 2020 (application closing date)
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Job Description

Wanting to start your career within IT? JZ flowers have an exciting opportunity available following the exponential growth of the business. Within this role you’ll be providing 1st line support to the business, understanding, and identifying user problems, and participating in project work with full support from the IT Department.

Responsibilities

Roles and Responsibilities:

  • Provide 1st line on-site, remote, telephone and email technical support to the business in a timely manner
  • Accurately maintain records of repairs and fixes using the IT Helpdesk
  • Stay up to date with the latest Microsoft technologies
  • Escalating issues to senior members of the team
  • Diagnose and solve hardware and software faults
  • Install and configure IT hardware and software

Future Prospects

Progression to Level 4 Apprenticeship Programme upon completion of Level 3. 

Reality Check

28 Days Bank Holiday.

Summer and Christmas Company Parties.

Company Phone and Laptop.

https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Proficient in Microsoft Office
  • Knowledge of computer hardware and software would be beneficial but not essential

Qualities Required

  • An understanding of and a visible passion for IT
  • Excellent communication ability
  • Confidence when dealing with customers
  • Methodical and logical troubleshooting mindset

Qualifications Required

GCSE Grades 4 / C in Mathematics and English Language (or the equivalent). 

Training Provided

Infrastructure Technician Level 3 Qualification.

Baltic Apprenticeships were the first training provider to offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. In the meantime, if you want to get a start on the other applicants, expand your knowledge with the links provided!

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