Training Provider:


Annual wage £9,048.00
40.0 hours per week Monday to Friday 9.00am - 5.30pm 30 minutes lunch daily
duration: 12 months
start: 1 January 2020
Advanced(level 3)
Infrastructure technician Level 3 (A level) (apprenticeship standard)
30 December 2019 (application closing date)
SBK Computers, based on the outskirts of Chesterfield, are committed to providing exceptional customer service and unrivalled sales support to their clients. They are looking to develop their current team of 4 with the addition of a passionate IT Apprentice who is keen to learn and grow with the business.


Duties and responsibilities include:

  • Building and Repairing PCs, laptops and printers
  • 1st Line support through the IT Helpdesk ticketing system
  • Dealing with IT deliveries and checking these off
  • Keep up to date notes on the work completed through the helpdesk
  • Dealing with software issues e.g. installation and upgrades

Full support and guidance will be provided by both the employer and training provider throughout the apprenticeship.

Future Prospects

  • There are career progression opportunities available upon completion of the programme
  • You, along with your employer, may progress to a Level 4 programme, and take your training even further

Skills Required

  • Good communication skills
  • Proactive and eager to learn
  • Good knowledge of IT Systems and Support

Qualities Required

  • Professional and Courteous
  • Comfortable with all aspects of customer service (face to face, phone and email)

Qualifications Required

  • 5 GCSE’s A-C (8-4) grades (or equivalent) to include maths and English

Training Provided

Infrastructure technician Level 3 Standard:

If you are successful in securing this role, you will be enrolled in one of our apprenticeship programmes. Follow the link below for the programme applicable to this role:

We’re always looking for enthusiastic people to add to our talent pool: at Baltic, we believe people are more than a list of skills, so even if you don’t feel like you tick every box – get in touch with us! Our apprenticeships will teach you all the skills you need to succeed anyway!

Apply now