IT Support Apprentice



Training Provider:


Weekly wage £178.00
37.5 hours per week Monday to Friday, 9am till 5pm.
duration: 15 months
start: 20 December 2019
Houghton Le Spring
Advanced(level 3)
Infrastructure technician Level 3 (A level) (apprenticeship standard)
19 December 2019 (application closing date)
Located in Houghton Le Spring, you will join their expert team in their modern office where you will develop your skills and knowledge in a range of exciting tasks and projects, all whilst benefiting from first class mentorship and support from industry professionals.


Vacancy Description

Reporting into the operations manager, you will be working within a team of 13 where there is a strong emphasis on staff development and training.
Typical roles and responsibilities include (but are not limited to):

  • Answering incoming technical calls
  • Logging cases within the service desk team
  • Communicating with clients
  • Basic troubleshooting of technical issues
  • Building an understanding of cloud services
  • General office duties

Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and Evolve Group.

Future Prospects

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

Skills Required

  • Problem solving skills
  • Organisational skills

Qualities Required

  • Ability to adapt and improvise
  • To be able to use your own initiative
  • Attention to detail

Qualifications Required

  • Grade 4 or Functional Skills Level 2 in maths
  • Grade 3 or Functional Skills Level 2 in English

Training Provided

  • Infrastructure technician level 3


Apply now