Aspire Technology Solutions Ltd

IT Support Apprentice

Employer:

Aspire Technology Solutions Ltd

Training Provider:

BALTIC TRAINING SERVICES LIMITED

Annual wage £11,500.00
37.5 hours per week Monday - Friday (Rota basis covering 8.00am - 4.00pm, 9.00am - 5.00pm or 10.00am - 6.00pm)
duration: 15 months
start: 9 December 2019
Gateshead
Advanced(level 3)
Infrastructure technician Level 3 (A level) (apprenticeship standard)
8 December 2019 (application closing date)
Aspire Technology Solutions is an award-winning, managed services company specialising in hosted services, data centre solutions, communications and IT support. Established in 2006, they have grown organically year on year with 150+ highly trained staff and now have sites across the North East and London.

Responsibilities

Aspire are currently going through a sustained period of growth and would like an apprentice to join their Hertfordshire based team, in an exciting IT support position! With a free metro pass and gym member discounts, it's a fantastic opportunity for an aspiring tech professional. 

You can find out more about the company here: https://www.aspirets.com/

Roles and Responsibilities (will include but not be limited to):

  • 1st line of support on the help desk
  • Working on support tickets and providing project support to senior engineers
  • Setting up desktops and laptops
  • Password resets, new user requests and fault logging
  • Assisting with infrastructure refreshes
  • Telephony rollouts
  • Travelling to Head Office in the North East regularly

Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and Aspire Technology Solutions.

Future Prospects

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress you to a Level 4 programme, and take your training even further.

Reality Check

Individuals must have a valid and eligible residency status to apply for this role. For more information, please read Annex A on the below document:

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/786464/apprenticeship_funding_rules_and_guidance_for_employers_August_2018_to_July_2019_version_2.pd

For more information on the ANMW, please visit: https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Must have good communication skills - both verbal and written
  • Having a clean driving licence and access to a car would be beneficial
  • A calm approach to prioritising your workload
  • A logical approach to troubleshooting hardware and software issues
  • The ability to work as part of a team and independently

Qualities Required

  • Must have the ability to take direction and constructive feedback
  • A mature and confident attitude towards work
  • A natural passion for IT
  • Previous experience in customer service would be preferable

Qualifications Required

  • GCSE Grade 4 maths and Grade 3 English (or equivalent)

Training Provided

Level 3 Infrastructure Technician

https://www.balticapprenticeships.com/apprentices/infrastructure-apprenticeships/infrastructure-technician

Apply now