IT Support Analyst Apprentice - Advanced (Level 3)

P&O Ferrymasters Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £16,000.00
37.5 hours per week Details to be confirmed.
16 months (duration)
5 September 2022(start date)
Information communications technician (apprenticeship standard)
26 August 2022 (application closing date)
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Job Description

Here at P&O, we are now looking for an Application Support Analyst Apprentice to join our established IT Team.


What will the apprentice be doing?

  • To provide effective first line IT assistance across our 500+ user Pan-European environment.
  • Assisting the support of the main in-house logistics program manager.
  • Log/Update/Resolve calls on the I.T Helpdesk call management system (Easy Vista).
  • Escalating IT issues within the I.T Helpdesk structure.
  • Provide remote support to staff via email, telephone and remote-control tools.
  • Diagnosing and resolving application issues.
  • Providing support on small- to medium-sized IT projects. 

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: 

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market 
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification 
  • Get an introduction to Windows, Linux and PowerShell 

What is the expected career progression after this apprenticeship?

Upon successful completion of the apprenticeship, there will be an opportunity to join P&O on a full-time basis - where future development will be encouraged. 

Reality Check

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.  To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

Communication skills, IT skills, Problem solving skills, Team working, Telephone manner, Multitasking skills

Qualifications Required

GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent English Language (Grade 3+ (D or above)) Essential
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