IT Support Ambassador Apprentice - 80474 - Advanced (Level 3)

Vital (Employer)

QA Apprenticeships (Training Provider)

£18,000 to £25,000 per annum.
40.0 hours per week
16 months (duration)
(start date)
Digital (route)
0 positions available
9 August 2022 (application closing date)
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Job Description

Our client deliver industry-leading Microsoft Cloud solutions, Managed IT Support and a customer-first approach to the modern workplace in Leeds, York, Wetherby and London.

Utilising technologies such as Azure, Microsoft 365, Duo, Veeam®, VMware and Microsoft their they provide transformative new possibilities that take businesses IT Systems Further.

Their passion for Cloud services, expertise in Microsoft solutions and dedication to ongoing Managed IT support, they provide the best possible solutions that build the best possible businesses.


Our client are now looking for an eager candidate to join them as an apprentice.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Cloud Network Specialist - Level 3 Apprenticeship.

As an IT Support Ambassador, you provide crucial assistance to the Support Heroes, managing routine support and change requests, you will also liaise with the Technical Specialists to help resolve and document resolution of more complex technical issues which cannot immediately be fixed by the Support Heroes.

The role will also be "Hybrid".

Work location - Permanent office location is in North Leeds, but the role be mainly home based.

On Rota - Hybrid 3 days in the office, with 2 days out / at home.

Primary responsibilities:

  • Responding to and managing tickets in the helpdesk -- Technologies used: Azure, Microsoft 365, Duo, Veeam®, VMware, 365
  • Manage your individual ticket queue and apply ticket management best practice working from highest to lowest priority, oldest to newest ticket
  • Taking ownership of tasks to ensure monitoring is working effectively
  • Ensuring that key services are available for clients
  • Responsible for ensuring that customers backup’s are running as scheduled and hitting expected SLA’s
  • Actively manage time spent resolving tickets and when an hour of time has been spent, escalate the issue to the Technical Specialist team for their input and assistance
  • Role is Hybrid based on 3 days in the office a week and 2 at home
  • Opportunity to work on call and earn extra money at an hourly rate

What our client is looking for:

Desirable skills:

  • The successful candidate will be working in the technical team, so having collaborative working skills are desirable
  • Technical & communication skills

Personal qualities:

  • Confident speaker who’s able to express ideas and venture an opinion in a highly supportive setting
  • An active interest in IT beyond the scope of gaming & basic use
  • Diligent attention to detail
  • Friendly & supportive team member
  • Passionate about IT

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working week:

Monday to Friday,

8am - 6pm,

Total of 40hrs a week.


£18,000 – £25,000 annum. [depending on experience]

Future prospects:

After successfully completing the apprenticeship, you will progress to Ambassador.

Following success as an Ambassador, you could progress further to either Heroes, Specialists, and maybe Projects.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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