National Physical Laboratory

IT Solutions Technician Apprentice - Advanced (Level 3)

National Physical Laboratory (Employer)

Richmond Upon Thames College (Training Provider)

Annual wage £13,000.00
36.0 hours per week Monday to Friday. Times TBC.
24 months (duration)
1 September 2021(start date)
IT solutions technician (apprenticeship standard)
Digital (route)
10 August 2021 (application closing date)
Register interest

Job Description

Primarily based within the Service Desk team within NPL's IT Services Department, you will provide first line support to end users and scientists and support for IT projects gaining a real understanding of all aspects of IT. The role requires a high degree of team working and end user interaction to provide great customer service.

Responsibilities

You will gain experience in:

  • IT Service Desk providing help and support to end users on the phone, email and in person
  • Diagnosing, researching and resolving PC related hardware and software issues
  • Setting up PCs and laptops and installing software
  • Operating Systems – Windows/Linux
  • Network administration of data and VOIP systems
  • Administering server applications including Email, Database and backup systems
  • Support and administration of financial / business applications
  • Assisting with the delivery of projects
  • Microsoft Office 365 and Cloud services
  • Unified Communication technologies
  • Cybersecurity and awareness programmes
  • Service management and reporting
  • Process improvements

Future Prospects

Upon successful achievemnt of your apprenticeship you may be offered a permanent role with NPL.

Reality Check

The commute from your home to Teddington.

Apprentices are also offered training to improve their communication skills, time management, help build on their team working and present effectively.

Richmond upon Thames College will provide training via off-the-job training within college by day release. Study time will be allocated to attend lessons and to complete activities.

Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward.  We encourage all interested applicants to apply as soon as practical.  

Skills Required

  • Apprentices entering into this role will need to practice their work within Standard Operating Procedures and comply with all policies and procedures applicable to their role
  • This particular role will also require the individual to meet the academic and vocational elements of the apprenticeship framework, attending where possible all lectures, exams and observations
  • Apprentices are also offered training to improve their communication skills, time management, help build on their team working and present effectively

Qualities Required

  • A professional and mature approach to work
  • Good verbal and written communication skills 
  • Be a UK resident

Qualifications Required

  • Minimum of 5 GCSE’s, grades A*-C or equivalent or 4-9 (or predicted grades)
  • These must include English and maths
  • A relevant background in IT or current course

Training Provided

  • Level 3 IT Solutions Technician Apprenticeship Standard
  • Functional Skills in maths and English if required

Richmond upon Thames College will provide training via 20% off-the-job training within college by day release. Study time will be allocated to attend lessons and to complete activities.

Register interest

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