Long Road Sixth Form College

IT Services Apprentice - Advanced (Level 3)

Long Road Sixth Form College (Employer)

West Suffolk College (Training Provider)

Weekly wage £173.90
37.0 hours per week Monday to Friday - Monday–Thursday, 8.30am to 5pm. Friday, 8.30am to 4pm
24 months (duration)
30 August 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
17 August 2021 (application closing date)
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Job Description

Long road Sixth Form College is located on the edge of the Biomedical Campus in Cambridge. Located at one site, the college provides sixth form education for approx. 2,400 students aged 16-19 year. They have an exciting opportunity for an IT apprentice to join the team.


IT Services Apprentice would be joining a team of 5.

Working in a customer focused and service orientated team you will be assisting in the configuration, implementation, operation and maintenance of the College's IT Hardware, Software and Networks. Supporting both Students and Staff with PC’s, Macs, Printers, Projectors, IP Telephones and Mobile devices.

Key Responsibilities:

  • To configure and install new equipment and software
  • To ensure the computer and network hardware and software and any equipment that falls under the remit of IT Services is operational and working at optimum efficiency; with particular responsibility for maintaining and ensuring the reliability of all deployed facilities
  • To provide computer hardware and software support, and provide guidance to staff and students in the use of equipment
  • To ensure all incidents and requests are logged in the appropriate systems and to communicate the status of logged calls with appropriate responses as per the agreed policies and procedures. Requirement to attend college events as required

This role is hugely varied and you will be involved in all aspects and gain varied experiences.

Future Prospects

  • We take our apprentices for the time the apprenticeship lasts
  • At present we don’t have funding past this for a permanent position

Reality Check

There will be some heavy lifting of computers. We would like the apprentice to start as soon as possible. Working hours are Monday to Thursday, 7.5 hours between 8.30am and 5pm. Friday, 7 hours between 8.30am and 4pm.

Skills Required

  • A working understanding of Windows Operating Systems & MS Office Software
  • Strong problem-solving skills
  • Effective verbal and written communication skills
  • Ability to self-evaluate learning needs and seek learning opportunities

Qualities Required

  • Ability to relate to all ages (16+)
  • Independent and proactive working
  • Positive attitude
  • Punctual & Reliable
  • Ability to carry and move heavy computer equipment (training and equipment is provided)
  • Maintain a smart appearance and pleasant manner

Qualifications Required

  • GCSE Grade 4(C) or above in English & maths, or equivalent

Training Provided

  • Infrastructure Technician Level 3 Apprenticeship
  • Functional skills if needed
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