Blackpool & the Fylde College

IT Services Apprentice - Advanced (Level 3)

Blackpool & the Fylde College (Employer)

Blackpool and the Fylde College (Training Provider)

Weekly wage £153.55
37.0 hours per week Monday - Friday (Shifts to be confirmed)
18 months (duration)
4 January 2021(start date)
IT Solution Technician (apprenticeship standard)
29 November 2020 (application closing date)
Register interest

Job Description

Responsible for supporting employees and students in a first, second and third line capacity. Responsible for accurately recording IT incidents, requests and IT assets as per established procedures. To give technical assistance to IT projects.

Responsibilities

Start your IT career with an IT apprenticeship at Blackpool and The Fylde College. These opportunities provide a fantastic opportunity for the right candidates, and consist of paid employment, plus a level three IT qualification.

Please use the link to apply for this vacancy.

https://currentvacancies.blackpool.ac.uk/vacancy/it-services-apprentice-429799.html

Post Scale Range: £7,775

Principal duties:

Operational:

  • To resolve IT related issues, logging and thoroughly investigating through to effective resolution/escalation where necessary
  • To ensure timely, efficient and proactive fault diagnostics and resolution of all  incidents, problems and requests relating to IT Services
  • To deliver outstanding customer service
  • To communicate effectively with all affected parties throughout the lifecycle of an issue or project
  • To maintain operational processes and procedures in the form of a knowledge base available to the entire IT Services team
  • To follow and contribute to a robust and documented change control process
  • To ensure all asset management procedures are followed
  • To provide technical assistance to individual IT projects and to contribute on relevant technical matters within the project
  • To install new IT and associated equipment in line with operational procedures
  • To accurately update and maintain information in the IT Service Management System
  • To contribute to operational reports
  • To administer one or more IT Service Management Systems
  • To work effectively within any IT Services sub-team

Strategic Responsibilities:

  • To contribute to the development of the IT strategy
  • To contribute to the implementation of the IT strategy
  • To assist in delivering IT strategic goals

Service Improvement:

  • To help identify and report on your own development plans and training opportunities where possible
  • Contribute to your own development through the staff performance review system and regular one to one meetings
  • Actively contribute to the development and improvement of the IT Service by scanning for appropriate new technologies and contributing to Service Improvement plans
  • Identify and report improvements to processes and procedures within your own team

Health, Safety and Security:

  • To ensure that all College Health and Safety Policies are adhered to in their own working practices
  • To ensure your own awareness of relevant health and safety policies
  • To complete and where appropriate escalate, risk assessments for your own work area
  • To comply with all College policies regarding appropriate dress and visibility of identification badge

Standard Responsibilities for all positions in B and FC:

  • To fully adhere to B and FC policies and procedures at all times
  • To display the B and FC values at all times and positively promote them
  • To take responsibility for the promotion of the health, safety, wellbeing and mental wealth of yourself and others
  • To actively support B and FC commitments on safeguarding and promoting the welfare of children, young people and vulnerable adults
  • To pursue the achievement and integration of equality, diversity and inclusion, through widening participation in all B and FC activities
  • To actively support, and appropriately engage with the ‘One College’ ethos to promote positive student behaviour across B and FC
  • To be proactive in identifying and pursing opportunities that are appropriate to maintaining your own professional development, and to positively engage in the B and FC performance review scheme and all relevant training
  • To maintain the confidentiality and security of information and data at all times
  • Undertake any other tasks and responsibilities appropriate to the level of this post

This job description is current at the date shown and may be amended after consultation and
agreement between management and the post holder.

Future Prospects

Possible full time position on successful completion of the Apprenticeship.

Reality Check

Please apply for this vacancy using the link
https://currentvacancies.blackpool.ac.uk/vacancy/it-services-apprentice-429799.html

Skills Required

  • Excellent communication skills, telephone manner and personal presentation
  • Excellent organisational skills
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
  • Ability to meet targets, service levels and KPIs
  • Ability to work as part of a team
  • Ability to use your own initiative and troubleshoot effectively
  • A keen interest in IT/technology
  • Willing to travel between college sites
  • Willingness to participate in the IT support rota that covers 8.30am - 7.00pm during term times. Individuals will need to be flexible to accommodate
  • Knowledge and evidence of Digital Fluency including possession of Microsoft
  • Innovative Educator Certification or willingness to obtain within three months of appointment

Qualities Required

  • Successful candidates will be enthusiastic, customer-focussed, keen-to-learn and IT-savvy

Qualifications Required

  • Level 3 qualification in IT, Computer Studies or related discipline
  • Willingness to undertake further studies in pursuit of a Degree in Computing
  • Vendor IT qualification such as CCNA1, MCP, CompTIA, MCP or similar D
  • English and maths qualification at Level 2 minimum

Training Provided

Standard Level 3 IT Services

Register interest

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