IT Service Desk Technician Apprentice - Advanced (Level 3)

Automobile Association Developments Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £12,000.00
37.5 hours per week TBC upon interview.
16 months (duration)
18 July 2022(start date)
Information communications technician (apprenticeship standard)
4 July 2022 (application closing date)
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Job Description

We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.


What will the apprentice be doing?

As an Apprentice IT Service Desk Technician, you'll assist in the installation and configuration of computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person. 

Working as part of the IT Support Team, you'll cover one or more areas of expertise, covering Network, Hardware, Software and Phone systems and lines, supporting and assisting the evolution of the existing platforms. 

Main responsibilities: 

  • Keep computer systems running smoothly and ensure users get the maximum benefit from them
  • Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems
  • Incident and problem management
  • Provide exceptional Service support to the business
  • Provide solution(s)/work around(s) to incidents and problems
  • Contribute to polices, processes and procedures
  • Install, configure and maintain computer hardware operating systems and applications
  • Configure and manage telephone system directly and by managing 3rd party suppliers
  • Work to SLA thresholds for incident(s), request(s) and problem(s)
  • Prioritising and managing several open cases at one time
  • Establishing a good working relationship with the business and 3rd party’s
  • Administer backups and restores
  • Supporting Users on both hardware and Software applications
  • Keep up to date with advancements in technology
  • Administer Microsoft 365
  • Set up new users' accounts and profiles and deal with password issues and de-activation of existing accounts
  • Manage inventory for IT hardware and consumables
  • Replace parts as required 

Working with the Technical Support Officer, the Apprentice IT Service Desk Technician, will be responsible for providing system access to internal Prestige staff. 

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and Powershell

What is the expected career progression after this apprenticeship?

  • Opportunity to gain a full-time role
  • Increase in salary to 14k when competent

Reality Check

Health and safety requirements:  Conduct yourself, and carry out work, to ensure compliance with the Company’s Health, Safety and Environmental Policies.  Conduct Rules: Under the Senior Managers and Certification Regime (SM&CR), the jobholder must abide by the following conduct rules: First Tier – Individual Conduct Rules. Rule 1.  You must act with integrity. Rule 2.  You must act with due care, skill and diligence. Rule 3.  You must be open and cooperative with the FCA, the PRA and other regulators. Rule 4.  You must pay due regard to the interests of customers and treat them fairly. Rule 5.  You must observe proper standards of market conduct.

Skills Required

IT skills, Attention to detail, Organisation skills, Problem solving skills, Number skills, Logical, Team working, Creative, Initiative, Non judgemental, Has used MS 365 Administration, Has used desktop applications

Qualifications Required

GCSE or equivalent Any -- x3 (Grade 4+ (A-C) in any subject) Essential
GCSE or equivalent English Language (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential
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