IT Service Desk Apprentice - 81549 - Advanced (Level 3)


QA Apprenticeships (Training Provider)

37.5 hours per week
16 months (duration)
(start date)
Digital (route)
0 positions available
2 February 2023 (application closing date)
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Job Description

Our success is people powered, and we're on a mission to work with the best. Rapid growth, huge opportunities and exciting challenges mean we're looking for brilliant people to join our team here at Cybit.

For the last 30 years, Cybit have been supporting businesses across the UK with all areas of IT consultancy, technical support and hosting; as well as having specialist Cyber Security and Data & Analytics arms to the business. Wherever our customers are on their IT roadmap, we can support them, from a simple IT review to a full cloud migration and ongoing infrastructure support.

We operate out of three offices, Berkshire, Newcastle & Belfast, and have 150 employees across Cybit. We have great relationships with our vendors, and we’re a Microsoft Gold Partner, AWS Advanced Consulting Partner, Palo Alto Platinum Innovator, F5 Gold Partner, Qlik Elite Partner, Alteryx Premier Partner and more!

Why join us:

Keep developing - Be the best in the business by learning from the best in the business. With industry leading training, mentoring and development, our experts will share their deep sector knowledge and help you to build a career that counts. You'll have the opportunity to work with fantastic colleagues and customers,

Work with fantastic colleagues and customers - Come together to solve real-world challenges by creating easy to use, flexible solutions and services that make a real difference to our customers’ businesses.

National career, local touch - Our customers love our down to earth and friendly approach. It’s part of the reason we’re growing so quickly. So no matter how much we expand, or where in the UK you’re based, you’ll get the time and opportunity to really look after our customers.

What you'll do:

The Service Desk Apprentice will provide IT support to our external and internal customers seeking technical assistance via phone, email or in person.

This will include:

  • Installing
  • Maintaining
  • Testing and repairing various systems and networks

Within this role, you'll provide excellent customer service to end users ensuring that incidents, requests and problems are resolved in an efficient and professional manor, always ensuring that customers are updated on ticket progress and are left satisfied, in line with service level agreements.

You will have the opportunity to expand your technical skills by supporting some challenging and interesting products and technologies, as well as completing a Level 3 IT apprenticeship.

Location: Based at our Thatcham office, with potential hybrid working flexibility

Salary: £14,000 per annum.

  • Opportunity are everywhere - We’re growing fast. Which means there’s plenty of room for career progression as we expand our teams and build new ones to take us to the next level.
  • People first, always - We never forget that our success is people-powered. So we’ll give you all the flexibility you need to work your way.
  • Celebrate difference - We come from all over the UK, from all sorts of backgrounds. Looking after each other is essential to our continued growth and success.
  • Be well looked after

What we are looking for:

Skills and experience:

  • An interest in developing a career in IT
  • Ideally some basic IT knowledge, which may include using: technologies such as Windows operating systems and office 365
  • Great customer service skills
  • Whilst the above provides an idea of the type of person we're looking for, we have exceptional training and development capabilities here at Cybit. So even if you don't meet every requirement, we'd still love to hear from you.

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.


Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day.

This includes:

  • Bonus scheme
  • Pension scheme
  • 34 days annual leave including bank holidays (& the opportunity to buy more if desired)
  • Healthcare cash plan
  • Company electric car scheme
  • Cycle to work scheme
  • Employee assistance programme
  • Occupational sick pay

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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