IT Service Desk Apprentice - 79981 - Advanced (Level 3)

Rodericks Dental Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £14,000.00
40.0 hours per week TBC upon interview.
16 months (duration)
24 June 2022(start date)
Information communications technician (apprenticeship standard)
10 June 2022 (application closing date)
Register interest

Job Description

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.


Organisational Relationships:

The post holder will be directly accountable to the Senior IT Engineer and IT Manager for the overall performance of the role. 

Duties and Responsibilities

  • Providing 1st line support to clients - via telephone, email and remote working
  • Supporting and maintaining Telephone Systems
  • Installing, supporting and servicing for business customer's needs
  • Hardware and software repairs
  • Installation of hardware and software
  • Carrying out network documentation and reporting 

If you are an aspiring IT Technician with a true passion for IT and looking to kick start your career within a growing organisation whilst earning an attractive wage and gaining industry qualifications which is valued globally and throughout the IT community, then this could be the role for you.

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Self-motivated
  • Excellent time management skills
  • Organised, friendly and approachable
  • Good communication skills
  • Ability to work as part of a team

Qualities Required

  • Enthusiastic and professional attitude
  • Can handle pressure
  • Passion for IT/Development 

Qualifications Required

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Training Provided

The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and Powershell
Register interest