Supported by the IT team, you will handle first line support for staff across site, sales and office.
This exciting opportunity will involve travelling throughout the Midlands, working to solve the interesting and unique challenges IT faces in the building sector.
Jobs will typically include:
- Responding to and prioritising support tickets
- Commissioning new users and equipment
- Resolving incidents across the company
- 1st line support via telephone, remote desktop and in person
33 days holiday including bank holidays, 5 days unpaid leave, company intranet with wellbeing benefits, retail discounts etc.
We will discuss with you how you want your career to develop and will provide the support you need. You will be set objectives that will provide clarity and purpose and a development plan that provides the right level of development for you at your stage of your career. You will have access to a senior team that has a wealth of experience who wants to share that experience with you. You will be joining a company that develops individuals careers, provides all the necessary support within a culture that has strong family values.
Driving licence required due to site visits.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates
- Technical IT skills
- Communication skills
We expect strong team working skills, an independent approach and to be professional and empathic with people throughout the company. Any knowledge of the housebuilding sector is beneficial but not required.
You are required to have at least 4 GSCEs at grades A*-C/9-4 including English, maths and ICT (or the Functional Skills Level 2 equivalent).
The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues' and the organisation's productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles.
As a result, you will receive the following qualification:
- Infrastructure Technician (Standard) Level 3
- Functional Skills in English and maths (if required)
- MTA Network Fundamentals/CompTIA A+/CompTIA Network+ professional qualification