IT Service Desk Apprentice - Advanced (Level 3)

Fashion Retail Academy (Employer)

QA Apprenticeships (Training Provider)

Annual wage £11,076.00
37.5 hours per week Monday – Friday, Two shift patterns - Monday to Thursday 9.00 - 17.30 or 10.30 - 19.00 and Friday - 9.00 - 17.00.
15 months (duration)
21 June 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
2 June 2021 (application closing date)
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Job Description

As a Service Desk Apprentice you will work alongside the IT department to deliver valuable technical services to staff and students alike.


Main responsibilities: 

  • Performing and completing preventative checklists
  • Be first port of call for enquiries
  • Resolving 1st line issues i.e. printer problems, password resetting
  • Assisting with room setups for meeting and functions
  • Aid students with software queries (Office, Adobe, etc.)

Future Prospects

Possibility to gain a full-time role at the end of the apprenticeship.

Reality Check

Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Good customer service skills
  • Great communication skills
  • Enthusiasm for IT

Qualities Required

  • Team player
  • Have a confident approach
  • Dependable
  • Dedicated

Qualifications Required

5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths).

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest