IT Service Desk Apprentice - Advanced (Level 3)

Cameron Homes Limited (Employer)

Remit (Training Provider)

Wage Competitive salary
37.0 hours per week Monday to Thursday 8.30am to 5.00pm, Friday 8.30am to 4.30pm
16 months (duration)
7 June 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
28 May 2021 (application closing date)
Register interest

Job Description

You will be working in a growing IT support team dedicated to delivering quality service throughout the company. Is this the role for you? Apply now!

Responsibilities

Supported by the IT team, you will handle first line support for staff across site, sales and office. This exciting opportunity will involve travelling throughout the Midlands, working to solve the interesting and unique challenges IT faces in the building sector.

Jobs will typically include:

  • Responding to and prioritising support tickets
  • Commissioning new users and equipment
  • Resolving incidents across the company
  • 1st line support via telephone, remote desktop and in person

We are looking for a technically savvy IT service desk apprentice who is full of energy, enthusiasm and passion to drive our company's growth. A hunger to learn and develop, effective communication skills, excellent problem solving, intuition and dedication to the team are all required. We expect strong team working skills, an independent approach and to be professional and empathic with people throughout the company. Any knowledge of the housebuilding sector is beneficial but not required.

Future Prospects

We will discuss with you how you want your career to develop and will provide the support you need. You will be set objectives that will provide clarity and purpose and a development plan that provides the right level of development for you at your stage of your career. You will have access to a senior team that has a wealth of experience who wants to share that experience with you. You will be joining a company that develops individuals careers, provides all the necessary support within a culture that has strong family values.

Reality Check

Driving licence required due to site visits.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates
 

Skills Required

  • Technical IT skills
  • Communication skills

Qualities Required

We are looking for a technically savvy IT service desk apprentice who is full of energy, enthusiasm and passion to drive our company's growth. A hunger to learn and develop, effective communication skills, excellent problem solving, intuition and dedication to the team are all required. We expect strong team working skills, an independent approach and to be professional and empathic with people throughout the company. Any knowledge of the housebuilding sector is beneficial but not required.

Qualifications Required

You are required to have at least 5 GSCEs at grades A*-C/9-4 including English, maths and ICT (or the Functional Skills Level 2 equivalent).

Training Provided

The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues' and the organisation's productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles.

As a result, you will receive the following qualification:

  • Infrastructure Technician (Standard) Level 3
  • Functional Skills in English and maths (if required)
  • MTA Network Fundamentals/CompTIA A+/CompTIA Network+ professional qualification
Register interest

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