The role holder reports into the Service Desk Manager, who then reports into the Director of IT.
The apprentice will also be working alongside the Service Desk and Technical Support Teams, gaining knowledge on how to effectively diagnose and resolve incidents reported into IT.
- To provide technical support to all Chase de Vere staff, reported by telephone, or as a ticket in the service desk, while developing IT knowledge to further a career into an IT technician
- To carry out IT administrative tasks including user account administration, hardware and software
- To support the Service Desk technicians and assisting the IT department as required
- To support circa 570 UK based staff. Around 16 regional offices, including c.60 contractually home-based staff
- To deal with telephone & email queries from end users and resolve issues within a reasonable timescale, working within the SLA’s
- Repair or replace broken, lost & faulty IT equipment
- Supporting the asset management procedures, ensuring equipment is tracked and recalled in a timely manner
- Maintain the Service Desk knowledgebase
- Complete the apprenticeship exams and portfolio modules
- Managing the expectations of end users
- Working to tight timescales
- Support a broad range of departments & services
- Learning the technical side of the role whilst onsite and in the training centre
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- Communication, interpersonal & organisational skills are essential
- Have a logical way of thinking and solving problems, in a team environment or whilst working independently
- Albe to work well in a team, and independently
- To have a keen interest in IT
- 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths)
- Ideally have done IT at A Level / BTEC or equivalent
- Level 3 Infrastructure Technician Standard
- Functional Skills in Maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.