IT Service Desk Analyst Apprentice - Advanced (Level 3)

Housing 21 (Employer)

QA Apprenticeships (Training Provider)

Annual wage £17,394.00
35.0 hours per week TBC at interview
16 months (duration)
20 June 2022(start date)
Information communications technician (apprenticeship standard)
6 June 2022 (application closing date)
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Job Description

We are currently looking to recruit a full-time Apprentice IS Service Desk Analyst to join our Information Technology department, based at our Head Office in Birmingham.


What will the apprentice be doing?

In this role you will provide first contact point support on all aspects of IS business systems, applications and hardware used by Housing 21 to all levels of users across the organisation.

What training will the apprentice take and what qualification will the apprentice get at the end?

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services, Learn technical content that aligns to and is relevant to employers and the market, Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification, Get an introduction to Windows, Linux and Powershell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Understanding of hardware, Knowledge of Microsoft apps

Qualifications Required

GCSE or equivalent Any 3 (Grade 4+ (A - C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential
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