IT Operations Support Apprentice - Advanced (Level 3)

West Kent Housing Association (Employer)

QA Apprenticeships (Training Provider)

Annual wage £15,610.00
37.0 hours per week Flexible hours between 7.30am and 5.30pm every day.
16 months (duration)
17 October 2022(start date)
Information communications technician (apprenticeship standard)
5 October 2022 (application closing date)
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Job Description

You will gain experience of supporting and monitoring IT systems including identifying, resolving, and escalating potential issues, providing outstanding support and customer service to business users and providing technical support for a wide range of hardware and software projects.


What will the apprentice be doing?

You will be responsible for:

  • Responding and resolving service desk incidents, requests, issues, problems and queries
  • Ensuring users and the Service Desk system are updated
  • Deliver outstanding customer service, treating everyone fairly and with respect
  • Monitoring the performance and security of IT systems to identify, resolve, and escalate potential issues
  • System administration duties for all applications including internal security systems
  • Testing of new development and applications/enhancements
  • Maintaining the hardware, software and configurations inventory to track all IT assets
  • Improving the confidentiality, integrity, accuracy and availability of data
  • Supporting the IT team with administrative duties
  • Assisting with set up and usage of IT hardware including laptops, terminals, audio-visual equipment, telephones and mobile devices
  • Providing support and guidance on how to use the mobile devices provided to our staff
  • Creating Knowledge based documentation

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: 

  • Learn on-premise and cloud-enabled technologies and services 
  • Learn technical content that aligns to and is relevant to employers and the market 
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification 
  • Get an introduction to Windows, Linux and PowerShell 

What is the expected career progression after this apprenticeship?

  • This opportunity can lead to a full - time role upon successfully completing the apprenticeship

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, A can-do attitude, Motivated approach

Qualifications Required

GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential
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