Based in an open-plan modern office, Duocall is a managed service provider specialising in Voice, Connectivity, IT and Mobile technologies. They provide IT service and support to many companies and have even worked on large projects for organisations such as the NHS.
Responsibilities
Duties will include:
- Provide technical support to both internal and external customers through a range of communication channels
- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
- Apply appropriate testing methodologies to hardware or software or cabling assets
- Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
- Complete cabling tasks for example coaxial, copper, fibre or remote
- Administer mobile devices on a network
- Deliver network tasks prioritising security with a view to mitigating and defending against security risks
Future Prospects
- This apprenticeship programme will provide you with everything you need to launch and develop your career in with IT networks. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 Network Engineer qualification
Skills Required
- Excellent customer service skills
- Knowledge and understanding of Unified Communications
- Knowledge and understanding of hardware/software would be beneficial
Qualities Required
- Ability to work well within a team.
- Good communication skills both written and verbal
- Passionate about learning
Qualifications Required
- Grade 4/C in maths and Grade 4/C in English (or equivalent)
Training Provided
- In this role, you’ll work towards your Level 3 Information Communications Technician Apprenticeship Standard, delivered by our expert training team at Baltic Apprenticeships
