Main duties will include:
- Provide remote 1st line technical support to clients
- Using a ticketing system effectively to ensure tickets are kept up to date and clients are informed of progress
- Diagnose and resolve software and hardware issues, including operating systems (Windows and Mac) and across a wide range of software applications
- Escalating complex support issues as required
- Document processes and technical information as required
- Action monitoring alerts from companies’ internal systems
- Pre-configure IT hardware
Possibility of full-time employment.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
Due to semi-rural location (no public transport) it is desirable that you have your own vehicle.
- Good IT skills
- Excellent written and oral communication skills
- Customer focused with exceptional customer service skills
- Self-motivated and dedicated to completing apprenticeship
- Willing to go the extra mile to deliver outstanding support
- Confident in asking questions to gain the knowledge required to perform role
- Calm and professional manner
You need to have 5 GCSE’s:
- GCSEs at grades D/3 or above (or equivalent) in maths and English
- 3 GCSEs at grades C/4 or above (or equivalent) in any other subject
You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
Level 3 Information Communications Technician apprenticeship standard, which includes:
- Functional Skills in maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.