IT Infrastructure Technician Apprentice - Advanced (Level 3)

Oosha Limited (Employer)

Baltic Training (Training Provider)

Annual wage £9,048.00
37.5 hours per week Monday - Friday, 9.00am - 5.00pm
15 months (duration)
26 April 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
22 April 2021 (application closing date)
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Job Description

Are you looking for an exciting new opportunity to grow your IT skills and gain industry experience? Then this could be the role for you! Oosha is yet again looking for another apprentice to join their team. As the apprentice you will be offering 1st line support to customers, providing comprehensive technical support, and much more!


Duties will include:

  • Offering 1st line support
  • Data restoration
  • Being responsible for personal ticket queue, updates, and completing tasks
  • Comprehensive technical support
  • Proactively updating customers with call status and resolution progress
  • Escalating issues when needed
  • Going out and dealing with problems onsite

Full training and support will be provided by Oosha and Baltic Apprenticeships.

Future Prospects

  • Potential of full-time employment upon successful completion of your Level 3

Skills Required

  • Customer service skills - beneficial 
  • Ability to be flexible

Qualities Required

  • Passion for IT
  • Eager to learn

Qualifications Required

  • A minimum of GCSE grade 4/C in maths or level 2 equivalent 

Training Provided

Infrastructure Technician Level 3 Apprenticeship Standard:

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