IT Infrastructure Support Apprentice - Advanced (Level 3)

West Kent Housing Association (Employer)

QA Apprenticeships (Training Provider)

Annual wage £15,610.00
37.0 hours per week Flexible hours between 7:30am and 5:30pm every day, TBC.
16 months (duration)
17 October 2022(start date)
Information communications technician (apprenticeship standard)
5 October 2022 (application closing date)
Register interest

Job Description

The role reports directly to the IT Infrastructure Manager and sits within the Infrastructure and Security Team within the IT Directorate. As a QA apprentice, you’ll gain on-the-job experience, earn a salary, and receive all your training at no cost to you.


What will the apprentice be doing?

This role will give you the opportunity to develop your skills across all sections of our infrastructure. 

With our career progression pathways, you can take your learning as far as you want – all the way from a Level 3 apprenticeship to a Bachelor or Master's degree, completely debt-free. 

You will be responsible for:

  • Responding to and resolving service desk incidents, requests, issues, problems and queries
  • Liaising with third parties as required, and ensuring users and the Service Desk system are updated
  • Completing technical and administrative tasks for IT projects – including configuration, testing and implementation of new infrastructure, equipment and systems and updating project documentation
  • Assisting in the design, configuration, testing and management of secure IT Infrastructure processes and tools
  • Assisting in maintaining an on premise and cloud IT infrastructure provision which is secure protected and up to date
  • Monitoring the performance of the IT Infrastructure and security of IT systems to identify, resolve and escalate potential issues
  • Supporting change enablement activities
  • User and system administration duties for all applications including internal security systems
  • Maintaining accurate technical records relating to IT infrastructure for asset and configuration management, business continuity and reference/knowledge base purposes
  • Creating dashboards and Infographics to visualise management information

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: 

  • Learn on-premise and cloud-enabled technologies and services 
  • Learn technical content that aligns to and is relevant to employers and the market 
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification 
  • Get an introduction to Windows, Linux and PowerShell 

What is the expected career progression after this apprenticeship?

This opportunity can lead to a full-time role upon successfully completing the apprenticeship.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, A can-do attitude, Motivated approach

Qualifications Required

GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential
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