IT Helpdesk Support Apprentice - 19104
TIMELESS IT BUSINESS LTD
- To provide 1st and 2nd line technical support desk-side via email or phone
- To log, update and manage all support requests using Wrike
- To advice users on computer best-practices
- To help with software installation and configuration
- Ensure all networked computers have antivirus, disk encryption and firewall
- Take ownership of technical issues and see incidents through to successful resolution
- To update incidents/request Wrike task timely and comprehensively
- Provide progress updates to internal customers (end-users)
- Perform vendor and management escalation of customer issues in a timely and appropriate fashion
- Provide customer focused desktop support to senior management and all employees in the UK and USA
- Install, set up, update, troubleshoot and resolve issues on laptops, desktops, printers
- Provide floor port patching upon request and help with Wi-Fi and VPN connectivity
You’ll gain a full time position upon successful completion of the apprenticeship.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- IT experience, with proven technical support experience
- Knowledge of desktop environments Windows 7, 8, 10 and MacOS
- MS Office and advanced MS software support (Office 365 desirable)
- Excellent customer-service focus, with a positive, ''can do'' attitude
- Initiative taker, results driven
- Able to work under pressure and on tight deadlines
- Organised with good attention to detail
- Analytical and problem-solving skills
- Excellent communicator
- Flexible team player, comfortable in a multi-national environment
- Professional approach
3 x GCSE (or equivalent) at grades A-C 9/4 in any subject, plus must include English and maths
- Level 3 Infrastructure technician
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.