- Answering phones
- Logging work requests (tickets on internal system)
- Dealing with support requests these are assigned to an appropriate member of the team
- Updating internal systems with activities as and when work is being carried out
Carrying our ongoing daily tasks. These include but are not limited to:
- Carrying out backups, resolving issues with anti-virus and system updates
- Implementation and rollout of specified changes across a customer base or internal systems
- Assessment, review and feedback of work carried out to enable improvement or system process
- Ongoing documentation of work
- Learning how to administer and support it systems through a mix of independent and team work
- Assisting with project work
- Learning and researching system and technologies related to 3rd party product owners
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- Attention to detail
- Strong customer service focus
- Excellent communication skills including a good telephone manner
- Problem solving skills
- Ability to work on own initiative
- Passion for technology
- Passion for learning
5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and maths).
- Level 3 Infrastructure Technician Standard
- Functional Skills in maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.