IT Helpdesk Apprentice - 70404 - Advanced (Level 3)

Hc-One Limited (Employer)

QA Apprenticeships (Training Provider)

Weekly wage £230.62
37.5 hours per week All details will be confirmed upon interview.
15 months (duration)
15 February 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
11 February 2021 (application closing date)
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Job Description

We are looking for a customer and tech focused learner to join our IT service desk to support our colleagues across the business, with a structured apprenticeship training programme to not only get you certified through accredited courses, but also gain practical experience into your first steps within an IT career.


Main responsibilities:

  • Answering phones
  • Logging work requests (tickets on internal system)
  • Dealing with support requests these are assigned to an appropriate member of the team
  • Updating internal systems with activities as and when work is being carried out

Carrying our ongoing daily tasks. These include but are not limited to:

  • Carrying out backups, resolving issues with anti-virus and system updates
  • Implementation and rollout of specified changes across a customer base or internal systems
  • Assessment, review and feedback of work carried out to enable improvement or system process
  • Ongoing documentation of work
  • Learning how to administer and support it systems through a mix of independent and team work
  • Assisting with project work
  • Learning and researching system and technologies related to 3rd party product owners

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks. 

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Attention to detail
  • Strong customer service focus
  • Teamwork
  • Excellent communication skills including a good telephone manner
  • Problem solving skills
  • Ability to work on own initiative

Qualities Required

  • Passion for technology
  • Passion for learning 

Qualifications Required

5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and maths).

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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