IT Helpdesk Apprentice - Advanced (Level 3)

Total Group International Ltd (Employer)

QA Apprenticeships (Training Provider)

Annual wage £12,000.00
37.5 hours per week Details to be confirmed
16 months (duration)
18 July 2022(start date)
Information communications technician (apprenticeship standard)
4 July 2022 (application closing date)
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Job Description

We are now looking for an exceptional first line helpdesk engineer to enhance our front-line Helpdesk. You will be responsible for resolving technical issues, recognising when to escalate to ensure fastest resolution and recommending solutions and new products to customers to maximise their IT investment.


What will the apprentice be doing?

  • Providing hardware support and installations covering PC, Server, networking, Firewalls, Wi-Fi and disaster recovery
  • Providing software support and installations covering Windows 10, Active Directory, Windows Server, Microsoft 365 (support, admin and migration), Virtualisation Hyper V / VMware
  • Completing customer change requests in line with agreed change management process and SLA’s
  • Progressing and actioning all assigned tickets and ensuring actions are fully documented in PSA tool
  • Escalating tickets where necessary to second/third line support
  • Updating and creating Knowledge Management documentation

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Cloud Network Specialist apprenticeship?

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware.

A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
  • Learn about core networking principles, including network addressing, cloud, virtualisation and security
  • Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
  • Train with QA – the largest and leading provider for both Microsoft and AWS training
  • Learn technical content that aligns to, and is relevant to, employers and the market
  • Learn about DevOps methodologies and the fundamentals of databases and data migration

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

The company offers excellent benefits including: We offer 25 days holiday plus bank holidays and your birthday, free parking, training and development Working in gorgeous new offices with a rural outlook You will gain exposure to all areas of the Business IT environment in many different industries. This creates a varied and exciting role which allows for fast progression Sociable working hours 9am – 5.30pm, friendly team environment and an all-inclusive Christmas Party! You will be encouraged to further and enhance your skill set through training and industry certifications. Self-study is enthusiastically supported, and exam fees covered Important information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

Communication skills, Problem solving skills, Hardware, software, networks, infrastructure technologies, Office 365 support, Microsoft Windows 10 /11, Proactive

Qualifications Required

GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential
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