Node It Solutions Limited

IT Helpdesk Apprentice - Advanced (Level 3)

Node It Solutions Limited (Employer)

Solveway Limited (Training Provider)

Annual wage £18,000.00 to £24,000.00
37.5 hours per week Monday to Friday 08.00am – 18.00pm
18 months (duration)
20 November 2021(start date)
Information communications technician (apprenticeship standard)
10 November 2021 (application closing date)
Register interest

Job Description

As a member of the Tech Services Team, you will be responsible for providing 1st line support to our customer base and assisting the other members of the Team with service and project delivery. You will be responsible for resolving technical issues, and for helping our customers to maximise their IT investment through effective utilisation.



  • To be a confident, active member of our Service Team, providing effective remote, on site, and telephone based technical support to our customers
  • Assist in the creation and updating of support documentation, contribute to and improve internal knowledgebase and asset register
  • Assist the Helpdesk to provide hardware support and installation services, including: PCs, servers, networking, firewalls and security, WAN/VPN, and back-up and disaster recovery
  • Assist the Helpdesk to provide software installation and support, including: Windows 10, Azure Active Directory, Windows Server, Microsoft 365 (support, admin, and migration)
  • Take ownership of technical issues, follow established escalation process for critical or high priority issues
  • Ensure all technical notes are logged onto the ticketing system, and any relevant SLAs are met
  • Assist with Microsoft 365 migration, configuration, optimisation, and support, including AAD, Microsoft Endpoint Manager and Autopilot
  • Help to deliver key technology projects, implement new customer projects, onboard support users
  • Work with the Sales Team to translate end user and business requirements into technical solutions

Future Prospects

We are looking to offer full time employment upon successful completion of the apprenticeship. Node IT Solutions is growing rapidly and expanding into new areas. Our philosophy is to promote from within to provide the right individuals with the opportunity to grow with the Company.

Reality Check

  • Work laptop provided
  • Pension Scheme (voluntary up to age 21)
  • Mileage allowance (non-commute)
  • Birthday & length of service rewards
  • Internal rewards platform
  • 20 days holiday plus Bank Holidays

Skills Required

  • Knowledge of a helpdesk ticketing system and experience of working to SLAs
  • Advanced knowledge of Microsoft 365, networking, Azure Active Directory, backup, anti-virus, mail filtering
  • Awareness of modern authentication methods including Azure MFA, Single Sign On and SAML
  • Knowledge of data security and protection/Cyber Security knowledge
  • Experience of automated application and device deployment (Autopilot)
  • Experience implementing, supporting, and migrating backup solutions (Examples: DATTO, Veeam, Azure)
  • Knowledge of working with and administering Windows Virtual Desktop
  • Enterprise firewall installation, configuration, and troubleshooting (Examples: FortiGate, Ubiquiti)
  • Management of Domain Name registration, management, and DNS configuration

Qualities Required

  • Flexible and willing to learn new skills
  • Motivated
  • Reliable
  • Enthusiastic

Qualifications Required

GCSE English and maths A*-C/4-9 or level 2 equivalents.

Training Provided

  • Level 3 Information Communications Technician Apprenticeship Standard
  • CompTIA A+
  • AZ900 Azure
  • MS900 365
  • Functional skills if needed
Register interest