IT Helpdesk Apprentice - 20253 - Advanced (Level 3)

Flagstone Investment Management Ltd (Employer)

QA Apprenticeships (Training Provider)

Weekly wage £173.25
37.5 hours per week Monday to Friday, 09:00am - 17:30pm.
15 months (duration)
9 November 2020(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
27 October 2020 (application closing date)
Register interest

Job Description

Working independently and as part of a team, using a range of tools and demonstrating strong interpersonal skills as you complete a Infrastructure Technician Level 3 apprenticeship.


Main responsibilities:

  • Providing 1st and 2nd line support to all staff as required
  • Maintenance of appropriate stock levels of IS consumables
  • Maintenance of IS equipment inventory
  • Workstation maintenance, including configuration to the prevailing agreed standard, i.e. network connections for all software, e-mail and internet and printing
  • Laptop configuration and maintenance (dealing with security issues and setting up appropriate users profiles, etc.)
  • Printer maintenance
  • Dealing with some aspects of network support (e.g. adding, changing and/or deleting users from the Firm’s network, as needed)
  • Monitoring the LAN/WAN (basic diagnostics)
  • Hardware maintenance and documentation
  • Work within defined processes in a Service Desk style support role
  • Desktop application support of the Microsoft suite
  • Operating system support Windows desktop
  • Desktop telephony system support
  • Support of mobile devices including tablets and smartphones
  • General IT related requests

Future Prospects

Potential full time role at the end of the apprenticeship.

Reality Check

Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Clear interest in pursuing a career in IT
  • Good people skills
  • Good communication skills
  • Hardworking
  • Eager to learn

Qualities Required

  • Someone with an enthusiastic and professional attitude
  • A commitment to learning new skills

Qualifications Required

5 GCSE's A-C/7-4 grades including maths and English.

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required
  • BCS Award in Coding and Logic
  • BCS Award in Business Processes
  • Microsoft Technology Associate Networking Fundamentals
  • BCS Award in Mobile and Operating Systems
  • BCS Award in Cloud Services
Register interest