IT Helpdesk Apprentice - Advanced (Level 3)

Stonemere It Ltd (Employer)

Baltic Training (Training Provider)

Weekly wage £172.00
40.0 hours per week Monday - Friday, 08:30 - 17:30, with a 1-hour unpaid lunch break.
15 months (duration)
31 May 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
28 May 2021 (application closing date)
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Job Description

Baltic Apprenticeships are excited to be working alongside Stonemere IT, an IT company based in Hull, to recruit an IT Helpdesk Apprentice to join their friendly team.


Key responsibilities will include, but not be limited to:

  • Taking calls from clients and logging tickets
  • Password resets
  • Installations with PCs
  • Software/hardware diagnosis
  • Directing and escalating issues to senior team members
  • As you progress within your apprenticeship your responsibilities will naturally increase, and you will escalate less tickets to senior staff as your technical capability increases

Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and Stonemere IT.

Future Prospects

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship. For more information please visit:

Skills Required

  • Excellent customer service and communication skills
  • Confident speaking to clients and customers, especially over the phone

Qualities Required

  • Willingness to learn and develop new skills
  • Passionate about IT and Technology

Qualifications Required

GCSEs at grades C/4 or above (or equivalent) in maths.

Training Provided

Level 3 Infrastructure Technician apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Register interest