IT Helpdesk Apprentice - Advanced (Level 3)

Computer Angels Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £8,385.00
37.5 hours per week Monday - Friday, 9am - 5:30pm.
15 months (duration)
7 June 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
27 May 2021 (application closing date)
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Job Description

You will have the opportunity to gain valuable skills, knowledge and experience whilst you complete an IT Level 3 Apprenticeship. This is a fantastic opportunity for the right candidate.


Main responsibilities:

  • To support trading room staff, diagnosing and resolving their IT issues with Microsoft Windows 7, Windows 10, Microsoft Office and other software
  • To maintain and prepare PC’s, laptops, printers, switches and other network equipment
  • System Administration of Windows Server including: Active directory, DHCP, DNS, Hypervisor, roaming profiles
  • Administration of security software such as Watchguard Firewall, Kaspersky Administration Server
  • Resolving client issues when clients cannot connect to the trading platform
  • Support and maintain Telecoms Infrastructure (Mitel)
  • Responsibility for Service Requests (e.g. new starters, moves, leavers)
  • Ensure IT documentation is kept up to date

Future Prospects

A full-time position will be available at the end of the apprenticeship. 

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

  • Knowledge of Windows 7, Windows 8, Windows 10
  • Working knowledge of Microsoft Office
  • Knowledge of security software such as firewalls and anti-virus software
  • Able to produce documentation (technical and non-technical)
  • Excellent communication skills

Qualities Required

  • Must exhibit enthusiasm with a “can do” attitude
  • A constant desire to progress and learn
  • A logical approach to problem solving

Qualifications Required

5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and maths)

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest