IT Helpdesk Apprentice - Advanced (Level 3)

Computer Angels Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £8,385.00
37.5 hours per week Monday - Friday, 9am - 5:30pm.
15 months (duration)
7 June 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
27 May 2021 (application closing date)
Register interest

Job Description

You will have the opportunity to gain valuable skills, knowledge and experience whilst you complete an IT Level 3 Apprenticeship. This is a fantastic opportunity for the right candidate.

Responsibilities

Main responsibilities:

  • To support trading room staff, diagnosing and resolving their IT issues with Microsoft Windows 7, Windows 10, Microsoft Office and other software
  • To maintain and prepare PC’s, laptops, printers, switches and other network equipment
  • System Administration of Windows Server including: Active directory, DHCP, DNS, Hypervisor, roaming profiles
  • Administration of security software such as Watchguard Firewall, Kaspersky Administration Server
  • Resolving client issues when clients cannot connect to the trading platform
  • Support and maintain Telecoms Infrastructure (Mitel)
  • Responsibility for Service Requests (e.g. new starters, moves, leavers)
  • Ensure IT documentation is kept up to date

Future Prospects

A full-time position will be available at the end of the apprenticeship. 

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Knowledge of Windows 7, Windows 8, Windows 10
  • Working knowledge of Microsoft Office
  • Knowledge of security software such as firewalls and anti-virus software
  • Able to produce documentation (technical and non-technical)
  • Excellent communication skills

Qualities Required

  • Must exhibit enthusiasm with a “can do” attitude
  • A constant desire to progress and learn
  • A logical approach to problem solving

Qualifications Required

5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and maths)

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest

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