- To support trading room staff, diagnosing and resolving their IT issues with Microsoft Windows 7, Windows 10, Microsoft Office and other software
- To maintain and prepare PC’s, laptops, printers, switches and other network equipment
- System Administration of Windows Server including: Active directory, DHCP, DNS, Hypervisor, roaming profiles
- Administration of security software such as Watchguard Firewall, Kaspersky Administration Server
- Resolving client issues when clients cannot connect to the trading platform
- Support and maintain Telecoms Infrastructure (Mitel)
- Responsibility for Service Requests (e.g. new starters, moves, leavers)
- Ensure IT documentation is kept up to date
A full-time position will be available at the end of the apprenticeship.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
- Knowledge of Windows 7, Windows 8, Windows 10
- Working knowledge of Microsoft Office
- Knowledge of security software such as firewalls and anti-virus software
- Able to produce documentation (technical and non-technical)
- Excellent communication skills
- Must exhibit enthusiasm with a “can do” attitude
- A constant desire to progress and learn
- A logical approach to problem solving
5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and maths)
- Level 3 Infrastructure Technician Standard
- Functional Skills in maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.