Boxx Communications Ltd

IT Helpdesk Apprentice


Boxx Communications Ltd

Training Provider:


Annual wage £8,775.00
37.5 hours per week Monday - Friday between 9.00am - 5.30pm with a 1 hour lunch break
duration: 15 months
start: 6 January 2020
Milton Keynes
Advanced(level 3)
Unified Communications Technician Level 3 (A level) (apprenticeship standard)
2 positions available
24 December 2019 (application closing date)
Boxx are currently looking to hire two Help Desk Apprentices to join the Service Delivery team, which has been recognised as one of the best in the industry! If you're an effective communicator and have great IT skills, you could be exactly what they are looking for.


Roles and Responsibilities (will include but not be limited to):

  • First line of contact for customers seeking technical assistance with issues relating to Telephone, Mobile and UC communications
  • First Line of contact for customers seeking technical assistance with Internet connectivity issues
  • Performing remote troubleshooting through diagnostic techniques and by asking pertinent questions
  • Be able to rapidly assess the impact on a business during an outage, and seek appropriate escalations if required
  • Help customers with general account queries, providing exceptional customer service always
  • Provide customer information about other products and services, making recommendations to improve speeds/performance as required
  • Provisioning of new orders from end to end, liaising with customers and suppliers as and when required
  • Identifying potential for additional sales, and providing intelligence to the sales team
  • Accurately record events in resolution logs

Future Prospects

With a commitment to organic growth, there are clear career progressions upon completion of your apprenticeship! The Boxx Apprentice Academy has a proven track record of producing excellent professionals and those who have stayed on at Boxx now occupy senior positions within the company!

Skills Required

  • Computer Literate, and understand both Microsoft and Mac OS
  • Good general understanding (or at least an interest in) Mobile Operating systems, for supporting mobile devices and other tech products
  • The ability to work as part of a team
  • Have excellent communication and problem solving skills
  • Good people skills

Qualities Required

  • A natural passion for IT and telecoms
  • Confident and mature - for telephone communications
  • Ability to use your own initiative, to be decisive and take responsibility for your own actions
  • Self-motivated, honest and reliable
  • Empathetic and patient with people who are not equally technical/technically minded
  • A friendly but professional attitude towards work

Qualifications Required

A minimum of a grade 4 (C) or equivalent in both maths and English.

Training Provided

Full training and support will be provided throughout your level 3 Unified Communications Technician apprenticeship by both Baltic Apprenticeships and Boxx Communications.

Apply now