IT Engineer Apprentice - Advanced (Level 3)

Lost in It Ltd (Employer)

QA Apprenticeships (Training Provider)

Annual wage £10,000.00
37.5 hours per week TBC upon interview.
16 months (duration)
30 May 2022(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
19 May 2022 (application closing date)
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Job Description

We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

Responsibilities

What will the apprentice be doing?

The Apprentice will assist the business with providing 1st and 2nd line helpdesk support and the installation, maintenance and administration of computer equipment and associated software, telecoms and audio-visual systems. 

Key responsibilities: 

  • Providing day to day technical support, primarily over the telephone, and through using remote administration tools.
  • Identifying clients’ problems, logging calls, and trying to provide a first time fix.
  • Occasionally visiting client sites with a consultant.
  • Managing call queues and communication with clients keeping them up-to-date. 

What training will the apprentice take and what qualification will the apprentice get at the end?

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and Powershell

What is the expected career progression after this apprenticeship?

Upon completion of the Apprenticeship, there is an opportunity to become a full-time employee of Lost in I.T. 

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Creative, Non judgemental, Desire to learn, Adapt to, and remain calm

Qualifications Required

GCSE or equivalent Maths and English (Grade Grades 4+ (A-C) in any subject) Essential
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