Barfoots of Botley Ltd

IT Desktop Support Technician Apprentice - Advanced (Level 3)

Barfoots of Botley Ltd (Employer)

Peta Limited (Training Provider)

Annual wage £15,000.00 to £17,000.00
40.0 hours per week Monday to Friday 08:00 - 17:00
21 months (duration)
3 May 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
23 April 2021 (application closing date)
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Job Description

PETA Training are proud to be working with Barfoots of Botley Ltd, looking to source an exceptional IT Desktop Support Technician Apprentice for their organisation. If you want to develop yourself in the IT sector, gain new skills and work for a growing and diverse company, then this role is for you.


You will be providing IT telephone, online and onsite first line support, logging and administration of support calls on the IT helpdesk, resolving issues where possible and escalating as necessary.

  • Ensure the IT Helpdesk is kept up to date, all calls are being responded to and users are kept up to date
  • Raise calls on behalf of users on the IT helpdesk
  • Answer inbound calls from users on the IT support phone line
  • Setting up and installing laptops, PCs and mobile devices
  • Assist with end user IT training
  • Maintain appropriate records of time spent and actions taken on all work carried out
  • Liaise with third parties for escalated support issues
  • Perform PC hardware and software diagnostics and coordinate repairs

Future Prospects

• Development opportunities

Reality Check

• 20 days Holiday plus Bank Holidays

• Investors In People Silver Award status

• Company pension scheme

• Discounted leisure membership

• Discounted vegetable box scheme

• Cycle to work scheme

• Free onsite parking

• Approved training centre for Highfield qualifications

Skills Required

Experience of:

  • Microsoft Windows 10 Operating System
  • Microsoft Office Applications
  • Desktop PC and Laptop Hardware
  • General understanding of network and wireless technology
  • Good written and verbal communication skills
  • Good time and task management skills
  • Excellent customer service skills
  • Anti-Virus Technologies
  • Cloud technologies
  • Apple mobile devices

Qualities Required

  • Good written and verbal communication skills
  • A team player
  • Ability to work independently
  • Good time and task management skills
  • Ability to work under pressure
  • Excellent customer service skills
  • Ability to approach problem solving and decision making with logical thinking and creativity

Qualifications Required

  • 4 GCSEs at grade C/4 or higher including maths and English (or equivalent)

Training Provided

Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training.  The majority of training will be completed with your employer at your place of work. You will be completing Level 3 Infrastructure Technician Apprenticeship along with the following qualifications:

  • Microsoft (MTA) Networking Fundamentals
  • Microsoft (MTA) Mobility and device Fundamentals
  • Microsoft (MTA) Server Admin
  • Microsoft (MTA) Software development Fundamentals
  • ITIL Foundation V4
  • Functional Skills in maths and English if required
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