Responsibilities
You will be providing IT telephone, online and onsite first line support, logging and administration of support calls on the IT helpdesk, resolving issues where possible and escalating as necessary.
- Ensure the IT Helpdesk is kept up to date, all calls are being responded to and users are kept up to date
- Raise calls on behalf of users on the IT helpdesk
- Answer inbound calls from users on the IT support phone line
- Setting up and installing laptops, PCs and mobile devices
- Assist with end user IT training
- Maintain appropriate records of time spent and actions taken on all work carried out
- Liaise with third parties for escalated support issues
- Perform PC hardware and software diagnostics and coordinate repairs
Future Prospects
• Development opportunities
Reality Check
• 20 days Holiday plus Bank Holidays
• Investors In People Silver Award status
• Company pension scheme
• Discounted leisure membership
• Discounted vegetable box scheme
• Cycle to work scheme
• Free onsite parking
• Approved training centre for Highfield qualifications
Skills Required
Experience of:
- Microsoft Windows 10 Operating System
- Microsoft Office Applications
- Desktop PC and Laptop Hardware
- General understanding of network and wireless technology
- Good written and verbal communication skills
- Good time and task management skills
- Excellent customer service skills
- Anti-Virus Technologies
- Cloud technologies
- Apple mobile devices
Qualities Required
- Good written and verbal communication skills
- A team player
- Ability to work independently
- Good time and task management skills
- Ability to work under pressure
- Excellent customer service skills
- Ability to approach problem solving and decision making with logical thinking and creativity
Qualifications Required
- 4 GCSEs at grade C/4 or higher including maths and English (or equivalent)
Training Provided
Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training. The majority of training will be completed with your employer at your place of work. You will be completing Level 3 Infrastructure Technician Apprenticeship along with the following qualifications:
- Microsoft (MTA) Networking Fundamentals
- Microsoft (MTA) Mobility and device Fundamentals
- Microsoft (MTA) Server Admin
- Microsoft (MTA) Software development Fundamentals
- ITIL Foundation V4
- Functional Skills in maths and English if required
